Brynn Robbins
Summary
Based on my experience in three different jobs, I was able to offer assistance and adequate customer service to members and my colleagues. I am skilled at organizing the workplace, maintaining strong customer relations, communicating my ideas, budgeting, and leading or training others. I have a solid understanding of hospitality and service requirements across any job field.
Overview
5
5
years of professional experience
Work History
Receptionist
Glen Oak Country Club
08.2021 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with members, and updated member records.
- Answered phone and email inquiries promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with members through email, telephone, or postal mail.
- Designed menu cards, name cards and other decoration based items for large scale events we hosted.
- Communicated with members and our events coordinator about appropriate budgeting, etc.
Hostess
Glen Oak Country Club
08.2021 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as seating guests, greeting event groups, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Accommodated to the members at the best of my ability.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Poolside Server
Glen Oak Country Club
05.2019 - 08.2023
- Increased repeat business by establishing rapport with guests and remembering their preferences.
- Demonstrated adaptability by quickly adjusting to changing weather conditions or guest requests.
- Enhanced customer satisfaction by providing timely and attentive poolside service.
- Assisted in the training of new hires, sharing best practices for efficient and effective poolside service.
- Ensured compliance with local health department guidelines regarding food safety procedures around the pool area.
- Maintained a clean, organized, and inviting pool area for guests'' comfort and enjoyment.
- Maintained timeliness with members' orders in terms of placing the orders, making them, and delivering them.
- Used my qualifications to help cook in the kitchen when needed.
Education
Bachelor of Applied Arts And Science - Finance
The University of Tennessee - Knoxville
Knoxville, TN05.2027
High School Diploma -
Glenbard South High School
Glen Ellyn, IL05.2023
Skills
- Organization skills
- Time Management
- Telephone and Technology skills
- Customer/Client relations
- Verbal and written communication
- Scheduling
- Greeting and Seating Clients
- Data Entry
- Customer Service
- Strong multitasking
- Team Collaboration
- Hospitality service expertise
Timeline
Receptionist
Glen Oak Country Club
08.2021 - 01.2024
Hostess
Glen Oak Country Club
08.2021 - 01.2024
Poolside Server
Glen Oak Country Club
05.2019 - 08.2023
Bachelor of Applied Arts And Science - Finance
The University of Tennessee - Knoxville
High School Diploma -
Glenbard South High School
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