Summary
Work History
Education
Skills
Timeline
Generic

Brynn Werner

Harrison,MI

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Work History

Legal Administrative Clerk

United States Marine Corps
  • Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
  • Supported legal team by conducting research, gathering information and interpreting legal documents.
  • Maintained and updated files and databases for personnel records and financial reports.
  • Updated firm's database with new information for personnel records and financial documents.

Inbound Operations Manager

United States Marine Corps
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Records Management Specialist

Bush Seyferth & Paige
  • Contacted document requestors and obtained additional information required to process document requests.`
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Generated targeted correspondence to accompany transmission of outgoing document packages.
  • Established, improved and reinforced document management systems to handle current and expected requirements.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.

Clinical Service Representative

Henry Ford Hospital
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Responded proactively and positively to rapid change.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed at home care instructions when required.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.

Vacation Sales Vendor

Bluegreen Vacations


  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.

Education

No Degree -

Personnel Administration School
Camp Geiger, NC
2016

High School Diploma -

L'anse Creuse High School
Macomb, MI
2015

Skills

  • Project Management
  • File Review
  • Process Evaluations
  • Error Identification
  • Data Entry
  • Sorting and Labeling
  • Complex Problem-Solving
  • Customer Relationship Management

Timeline

Legal Administrative Clerk

United States Marine Corps

Inbound Operations Manager

United States Marine Corps

Records Management Specialist

Bush Seyferth & Paige

Clinical Service Representative

Henry Ford Hospital

Vacation Sales Vendor

Bluegreen Vacations

No Degree -

Personnel Administration School

High School Diploma -

L'anse Creuse High School

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Brynn Werner