Brynne Macleod
Denver,CO
Summary
Dynamic Salesforce Administrator and Senior Data Analyst with proven expertise at T-Mobile in data analysis and dashboard development. Skilled in process automation and cross-functional collaboration, I enhanced billing accuracy and streamlined operations, achieving significant efficiency improvements. Adept at generating insightful reports and fostering client satisfaction through effective communication and technical support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Salesforce Admin / Billing Coordinator / Auditor
Olson Restoration
Denver, Co
05.2021 - Current
- Looked over Time and Materials on each job to ensure accuracy
- Created billing cover pages, summaries, estimates, and final billing invoices per client / job
- Created a collections process and implemented policies based on the needs of the company
- Regular audits and reports of current jobs and followed up with franchises on their project summaries
- Created Salesforce platform to better perform in a timely manner instead of using spreadsheets, and google doc
- Implemented automation for the parts of the jobs in Salesforce to create reminders, escalated cases, and calendar updates
Senior Data Analyst
T-Mobile
Denver, CO
04.2021 - Current
- Developed dashboards in PowerBI to provide real-time business intelligence insights.
- Optimized database design and queries for improved performance of analytics operations.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Prepared reports, briefings and instruction manuals for software solutions and data assets with concise language and clear document design.
- Generated standard or custom reports summarizing business, financial or economic data.
- Performed statistical analysis on customer data to identify patterns and correlations.
- Collaborated with cross-functional teams across departments such as sales, marketing, finance.
- Maintained accuracy of datasets by performing regular quality assurance checks.
- Analyzed complex datasets to identify trends and patterns.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Collected business intelligence data from industry reports, public information or purchased sources.
- Collected, tracked and evaluated current business and market trend data.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Investigated root causes of anomalies in datasets using exploratory data analysis.
- Gathered and organized data to analyze current industry trends.
Accounting Administrator
Asset Panda
08.2019 - 05.2021
- Supported Customers after the initial sale to ensure satisfaction with the product through technical advice and long-term company planning
- Regular Audits and data cleanups of accounts
- Keeps track of Nexus threshold for states we do business with
- Work as the billing admin and customer success representative for after hours or international clients
- Worked with multiple cloud-based software's (Salesforce, Salesloft, Gainsight) to manage the renewal process of 125+ clients each month
- Partnered with Marketing and Sales teams to create an easier solution with billing, tax exemptions, and how we communicate with client
- Created the process in which automation would work for back office billing
- Such as descriptions in the billing, what is or is not important to transfer over from clients, and what needs to be required from sales and customer success to complete the billing processes
- Worked within Salesforce to give ideas on how to make CPQ / automation smoother for all as I am working on my salesforce administrator certification
House Manager
Private
11.2016 - 08.2019
- Created schedules for parents and children
- Maintained budgets, schedules, payments to workers, and kept up with needs of the home
Caregiver
State of Texas
, Texas
01.2011 - 06.2019
- Care provider for adults and older teenagers with a range of intellectual and physical disabilities
- Liaised with primary providers to determine individual needs, set schedules, and deliver the best quality of life for their dependents
Aquatics Manager
04.2015 - 09.2016
- Maintained certifications with the State of Texas for myself and all lifeguards and instructors of the gym
- Taught lessons, created lessons for swimmers, kept up with payroll and maintenance
Education
Bachelor's Degree - Sociology, Statistics, Mathematics
Texas Woman's University
Skills
- Salesforce Administrator
- Quickbooks
- CPQ Salesforce
- Excel
- Google Docs
- Microsoft
- Paycom
- Salesforce
- Tableau development
- Salesforce administration
- Billing management
- Data analysis
- Report generation
- Process automation
- Cross-functional collaboration
- Dashboard development
- Quality assurance
- Financial reporting
- Statistical analysis
- Technical documentation
- Project management
- Microsoft power BI
- Power BI software
- Power BI tool
- Power BI familiarity
Current Role
Salesforce Administrator and Billing Coordinator / Auditor
Certification
- Salesforce Admin
- Excel Master
- Some basic code in Java and Python
References
References available upon request.
Timeline
Salesforce Admin / Billing Coordinator / Auditor
Olson Restoration
05.2021 - Current
Senior Data Analyst
T-Mobile
04.2021 - Current
Accounting Administrator
Asset Panda
08.2019 - 05.2021
House Manager
Private
11.2016 - 08.2019
Aquatics Manager
04.2015 - 09.2016
Caregiver
State of Texas
01.2011 - 06.2019
Bachelor's Degree - Sociology, Statistics, Mathematics
Texas Woman's University
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