Dedicated and knowledgeable customer service professional with extensive experience in the hospitality industry. Seeking an opportunity to apply skills as an in-flight crew member with an airline. Articulate, energetic, and results-oriented with a genuine passion for developing strong relationships. Solid team player bringing an outgoing and positive demeanor to any work environment. Motivated by maintaining customer satisfaction and making valuable contributions to company success.
Hi, I’m
Brynn Gerdon
Tampa
Summary
Overview
9
years of professional experience
1
Certification
Work History
Delaware North
Bartender
08.2024 - Current
Job overview
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Created a welcoming atmosphere at the bar by engaging guests in conversation and providing personalized recommendations based on their tastes
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Legends
Bartender
04.2024 - Current
Job overview
- Provided exceptional customer service by engaging with guests, anticipating their needs, and ensuring a positive experience
- Ensured compliance with all health codes and regulations regarding alcohol service to maintain a safe environment for both staff members and patrons
- Increased upselling opportunities by recommending premium spirits or suggesting specialty drinks based on customer preferences
- Conducted regular inventory audits to monitor stock levels accurately
Tates Italian Restaurant & Pizzeria
Bartender
01.2024 - Current
Job overview
- Prepared cocktails, mocktails, and other drinks following recipes, standards, and customer preferences
- Developed strong relationships with regular customers, remembering their preferred drink orders and personalizing their experience
- Efficiently handled cash transactions and accurately processed payments using POS system
- Resolved customer complaints promptly and effectively
Fine Wine & Spirits Warehouse
Liquor Store Associate
02.2021 - 01.2024
Job overview
- Provided exceptional customer service by assisting customers in selecting and recommending various types of liquor based on their preference
- Operated cash register accurately, handling transactions with efficiency and providing accurate change to customers
- Ensured compliance with all state regulations regarding the sale of alcohol products
- Assisted in receiving and verifying inventory shipments, checking for accuracy and resolving any discrepancies
Warehouse Lounge
Bartender
02.2021 - 01.2024
Job overview
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Starbucks
Barista/Barista Trainer
09.2018 - 12.2020
Job overview
- Effectively communicated with customers to recommend specialty drinks based on their preferences
- Maintained a positive attitude even during busy or stressful situations, ensuring a pleasant experience for customers
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Followed health and safety guidelines to maintain cleanliness in the cafe area at all times
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Participated in staff meetings to discuss customer feedback, operational improvements, and upcoming promotions or events
Westside Carrozzeria, LLC
Administrative Assistant
07.2016 - 05.2018
Job overview
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all time
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
Education
Florida State UniversityTallahassee, FL
AA from Communications/Public Relations
08.2003 - 3 2005
University Overview
Skills
Clear And Effective Communication
Certification
ServSafe, 04/01/24, 04/01/25
Timeline
Bartender
Delaware North
08.2024 - Current
Bartender
Legends
04.2024 - Current
Bartender
Tates Italian Restaurant & Pizzeria
01.2024 - Current
Liquor Store Associate
Fine Wine & Spirits Warehouse
02.2021 - 01.2024
Bartender
Warehouse Lounge
02.2021 - 01.2024
Barista/Barista Trainer
Starbucks
09.2018 - 12.2020
Administrative Assistant
Westside Carrozzeria, LLC
07.2016 - 05.2018
Florida State University
AA from Communications/Public Relations
08.2003 - 3 2005
Similar Profiles
Shawn FarrarShawn Farrar
Server at Delaware NorthServer at Delaware North
Lily EvansLily Evans
Food and Beverage Team Leader at Delaware NorthFood and Beverage Team Leader at Delaware North
Shallynn MorganShallynn Morgan
Medical Coding and Billing Specialist at Delaware NorthMedical Coding and Billing Specialist at Delaware North
RONNIE BLACKRONNIE BLACK
Suite Runner at Delaware NorthSuite Runner at Delaware North
Dariah BanksDariah Banks
Media- Management Intern at DRMI Devine Revelations Ministries INC.Media- Management Intern at DRMI Devine Revelations Ministries INC.