Hi, I’m
BRYNN HALL
Binghamton,NY
Summary
Experienced server, manager and shift leader bringing enthusiasm, dedication and exceptional work ethic. Trained in fast pace, changing environments. Familiar with daily operations of maintenance and quality standards, specializing in customer service. Reliable team player with three years of restaurant experience and three years of retail. Reliable shift leader three years in the retail industry. An excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Multi-tasking worker, well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values. Offers retail expertise combined with quality-focused mindset.
Overview
5
years of professional experience
Work History
Tom's Coffee Cards & GiftsBinghamton, NY
Sales Shift Leader
09.2021 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Styling women and young women in event gowns such as weddings, proms, homecomings, etc
- Created displays with different product lines to increase sales
- Suggested "seasonal blend" coffees and increased our coffee sales significantly
- Bringing a young fresh mind and eyes to the table when it comes to a 40 year old "ma and pa" business
- Regulated pricing, inventory count and supply during shift hours.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Creating personal and positive relationships with customers
- Suggesting personally bought and loved items to upsell
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully closing consistently five nights in a row for over ten months
- Extremely reliable and always available to cover shifts, come in early or stay late
- Created a bond with my managers and coworkers like never before and have made a comfortable yet extremely hard working enviroment
Dollar GeneralBinghamton, NY
Assistant Manager
09.2020 - 09.2021
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Open and closing the business alone being a key carrier
- Stocking product correctly and following the FIFO rule (first in first out)
- Merchandizing new items on shelves
Cracker BarrelBinghamton, NY
Server
06.2019 - 08.2020
Job overview
- Helped prepare food (breakfast, lunch and dinner)
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stocked newly delivered inventory in storage, kitchen, and food prep stations
- Supported set up, cleanup, prep work and equipment maintenance
- Checked on tables at appropriate intervals to refill drinks and respond to requests
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Performed additional tasks to keep the dining room running smoothly
- Served guest promptly to ensure food remained at proper temperatures
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Educated guests on daily specials and menu offerings
- Quick learner with technological updates
- Team player and great attitude on and off shift
- Very reliable and prompt with an open and flexible schedule
SUNY Binghamton ESPN Sports BroadcastingBinghamton, NY
Camera/Audio Operator
01.2019 - 05.2019
Job overview
- Filmed men's and women’s basketball and men’s and women ‘s lacrosse
- Helped set up and clean up heavy cameras, wires and equipment
- Highly experienced in camera shots, angles and points of view
- Use of headsets, audio cables and screens
- Knowledge with commercial breaks and smooth transitions
- Expert with most film editing software's
- Outstanding harsh weather conditions
- Organized events, tournaments and other activities
- Learning quickly on the job and following orders
- Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
- Maintained integrity of audio and support equipment and notified management of repair or replacement needs.
- Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live and taped programming.
- Adjusted controls on station console to regulate transmission fidelity, contrast and brightness.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Apple HillsBinghamton, NY
Server
07.2017 - 12.2018
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
SUNY Broome Community CollegeBinghamton, NY
Associate of Arts from Communications and Media Arts
12.2020
University Overview
- Relevant Coursework: Public Relations, Communications, Photography, History of Photography, Public Speaking and Multimedia
- 3.4 GPA
- Research Projects including essays, newsletters, videos, audios and physical pieces.
Chenango ForksBinghamton, NY
High School Diploma
06.2018
University Overview
- Honor Roll Student (4 years)
- Completed AP course in Television Production
- Relevant Coursework: Art Therapy, Television Production, Print Making, Filmology and Creative Writing
- 3.6+ GPA (4 years)
- Helped fundraise, cook, run and setup concession for boys JV and Varsity basketball
- Participated in JV and Varsity Softball for 4 years
- Elected Captain of Girls Varsity Softball
- Filmmaker for Varsity Girls Soccer
- Spirit Club Vice President (1 year)
- Yearbook Club Member (3 years)
- Photography Club Member (1 year
- Research Projects including historian photographers, current photographers, deep diving into my personal past for poetry, essays, videos, audios, papers, public speaking, hand made projects, etc
Skills
- Highly Responsible
- Reliable
- Cash Handling
- Upbeat, Outgoing & Positive
- Billing and Payment Processing
- POS Deletions
- Job Assignments
- Guest Satisfaction
- Effective Sales Techniques
- Food Safety
- Cleaning Requirements
- Food & Beverage Knowledge
- Team Leadership
- Assigning Work
- Sales Reporting
- Verbal and Written Communication
- Staff Supervision
- Role Modeling
- Policy and Procedure Enforcement
- Training Assistance
- Conflict Resolution
Thrifting, Photography, Videography, Animals and Nature
In my free time, i just love doing, trying, eating, wearing and finding new things! I love stepping out of my comfort zone to get the perfect shot, the perfect dress or the perfect tea set! Beauty is everywhere around you and I embrace it every chance I get! Finding a new hangout spot, getting that simple but impossible to find black shirt, or just a hot plate of food that tastes like home, can make you feel so much better. Try new things! The worst thing is you hate it and never have to do it again!
Timeline
Sales Shift Leader
Tom's Coffee Cards & Gifts
09.2021 - Current
Assistant Manager
Dollar General
09.2020 - 09.2021
Server
Cracker Barrel
06.2019 - 08.2020
Camera/Audio Operator
SUNY Binghamton ESPN Sports Broadcasting
01.2019 - 05.2019
Server
Apple Hills
07.2017 - 12.2018
SUNY Broome Community College
Associate of Arts from Communications and Media Arts
Chenango Forks
High School Diploma
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