Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Brynnyn Kitchell
Housekeeping Asst Manager
Glacier National Park,MT
Summary
Overview
10
years of professional experience
Work History
Xanterra Travel Collection, Glacier
Housekeeping Assistant Manager
05.2022 - Current
Job overview
- Scheduling, ordering, inventory, communicating with the front desk and maintenance, ensuring rooms are clean and ready for guests, making sure public spaces get touched up when needed, keeping staff areas clean and organized, maintaining quality control through room inspections, assisting the team with cleaning when necessary, filing all days paperwork where it goes at the end of shifts, correct times and verify hours worked for pay period ends, prepare time sheets for all employees, write out the maintenance request, SPATT rooms, training new team members, directing staff to get the most efficiency out of the day, holiday and moral event engagement, stepping up due to manager leaving mid season
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and developed improvement plans.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
- Managed team productivity and workflow to exceed quality standards.
- Managed staff of 40 housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Recognized and treated COVID-19 symptoms according to established policies and practices.
- Applied chemical solutions on building surfaces to eliminate pests.
- Complied with safety guidelines and regulations with during pest control processes.
- Prepared reports and kept detailed records of pest control activities.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
Xanterra Travel Collection, Zion
Housekeeping Inspector
10.2022 - 04.2023
Job overview
- Hired as guest room attendant/ housekeeper and was promoted 3 days into the job
- Room quality assurance.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Operated machines correctly by following machine instructions and safety regulations.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Cleaned machine filters and lubricated equipment.
- Observed and adjusted machine cycle times, achieving quality results.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Delivered superior customer service by responding to inquiries and complaints.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Responded to requests from patrons for linens and toiletries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Returned emptied garbage receptacles to proper locations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Xanterra Travel Collection, Death Valley
Guest Room Attendant
11.2021 - 05.2022
Job overview
- Bed making, trash handling, linens, deep cleaning, accommodating guest requests, cleaning floors, dusting, turning lost and found items, working in teams or alone as necessary, maintaining covid sanitation policies, trash handling, laundry washing, drying, folding, and sorting
- Helping Hands Housekeeping
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected rooms to confirm adherence to department standards.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
- Washed and cleaned windows and mirrors.
- Handled requests for extra linens, toiletries and other supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Returned emptied garbage receptacles to proper locations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Sorted, laundered and put away various laundry items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Xanterra Travel Collection, Yellowstone National Park
Helping Hand
08.2021 - 10.2021
Job overview
- Bed making, trash handling, linens, deep cleaning, seasonal shutdown
- Followed supervisor instructions to complete tasks on time.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Removed soiled sheets, washcloths and towels.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Sprouts Farmers Market
Overnight Grocery Stocker
11.2020 - 12.2020
Job overview
- Ability to work independently and prioritize assigned duties with time management, multi-task, prioritize and stay organized.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Checked aisles for spills to complete quick clean-up.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Checked for outdated and overripe grocery items and removed from inventory.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained stockroom records and generated reports for management.
McDonald's
Crew Member
06.2020 - 08.2020
Job overview
- Operating a cash register, running the drive-thru, cooking.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Raising Canes
Crew Member
06.2020 - 08.2020
Job overview
- Cash handling, food prep, quality assurances, closing and opening duties, sanitizing.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
OU Facilities Management
Housekeeping
03.2019 - 03.2020
Job overview
- Custodial services to campus facilities
- Clean, restock supplies, and sanitize rest rooms
- Clean offices and classrooms
- Vacuuming, dusting, moping, and trash removal.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Dusted picture frames and wall hangings with cloth.
- Operated electronic backpack vacuums and floor sweepers.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Hang, cleaned and rehung draperies to maintain freshness.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Operated buffers and burnishers to clean and polish floors.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
KwikRun
Gas Station Attendant/Cashier
01.2018 - 04.2018
Job overview
- Drive-thru, janitorial duties, stocking inventory, changing prices, occasional food prep, cash handling, deposits
- Independent work.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Promoted special offers and discounts to customers to maximize sales.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Created attractive merchandise diplays to entice customers to make purchases.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to all customer inquiries thoroughly and professionally.
- Trained and mentored new employees on company procedures and safety protocols.
- Monitored and maintained organized work space, confirming efficient operations.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Checked tools and equipment to prevent accidents and injuries.
Tiffany D., Haylee H.
Nanny/Housekeeper
06.2016 - 12.2017
Job overview
- 7 childcare, newborn-7 years, meal preparation, daily light housekeeping, bi-weekly deep cleaning.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children everyday skills and language.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Involved children in caring for household pets and chores.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Transported children safely to school, activities and appointments on time.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept children's areas neat and clean.
- Met with parents about daily activities, positive developments, and issues.
- Developed creative activities to encourage physical, social and emotional growth.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Washed and ironed children's clothing to maintain neatness at all times.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Adhered to professional house cleaning checklist.
- Sanitized apartments after move-out or prior to move-in.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Walmart
Cashier/Sales Associate
03.2015 - 01.2016
Job overview
- Cash handling, price checks, customer service, zoning, light cleaning, merchandising, helping with loss prevention, stocking.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Provided warranty information to customers purchasing covered items and services.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Mentored new team members on sales software system operation.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Directed traffic and kept property frontage free for guests.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Retrieved items for customers and verified prices.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Monitored beer, liquor and wine departments to uncover any potential underage or intoxicated individual and deny sale of alcohol to offending persons.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Operated cash register to accurately process and record customer payments.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Removed trash, swept, and mopped floors for professional appearance.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Prepared orders for customers without delay to deliver excellent service.
Arby's
Cashier/Cook/Shift Leader
01.2014 - 03.2015
Job overview
- Cash handling, frontline, drive-thru, food preparation, cooking, inventory, dish washer, janitorial duties.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Mentored team members to enhance professional development and accountability in workplace.
- Established and maintained quality control standards.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Assisted other team members to achieve goals.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Became familiar with products to answer questions and make suggestions.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained and assisted new kitchen staff members.
- Prepared ingredients for menu items.
- Cooked menu items according to specified instructions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Interacted with customers to address kitchen-related complaints and praise.
- Prepared meals with special accommodations for those with allergies.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Handled portion control activities according to specified instructions provided by chef.
- Planned order execution to simultaneously deliver items ordered together.
Education
Community Care CollegeTulsa, OK
Certification in Medical Billing And Coding
University Overview
Norman North High SchoolNorman, OK
2013
University Overview
Skills
- Cleaning
- Time Management
- Filing
- Housekeeping
- Excel
- Cash Register
- Customer Service
- Hospitality
- Word
- Retail sales
- Cleaning Experience
- Communication Skills
- Custodial Experience
- Food Handling
- Nannying
- Cash Handling
- Loss Prevention
- Medical Coding
- Medical Billing
- CPT Coding
- Medical Terminology
- ICD-9
- Insurance Verification
- Meal Preparation
- Schedule management
- Management
- Laundry
- Housekeeping Management
- Schedule Maintenance
- High Customer Service Standards Adherence
- Physical Evaluations
- Inspecting Completed Work
- Improvement Plans
- Proper Staffing
- Washing Windows
- New Program Implementation
- Business Documentation
- Company Guidelines
- Guest Satisfaction
- Grand Openings
- Linens and Toiletries
- Vacuuming Floors
- Supply Replenishment
- Personnel Scheduling
- Staff Training
- Work Assignments
- Service Quality
- Inventory Restocking
- Overseeing Events
- Dusting Furniture
- Room Turnover
- Data Archiving
- Chemical Cleaners
- Mopping and Buffing Floors
- Stocking Bathrooms
- Laundry Services
- Month-End Reports
- Customer Relationship Management
- Task Prioritization
- Department Coordination
- Stock Control
- Employee Evaluation
- Staff Maintenance
- Safety Practices
- Guest Relations
- Equipment Effectiveness
- Enforcing Safety Protocols
- Polishing Surfaces
- Hospitality Management
- Handling Procedures
- Daily Progress Reports
- Daily Facility Operations
- Daily Workflows
- Rooms Division
- Employee Performance Reviews
- Providing Feedback
- Team Performance Management
- Special Requests
- Quality Improvement
- Closing Procedures
- Supply Inventory Management
- Customer Retention
- Process Knowledge
- Regulatory Compliance
- Performance Evaluations
- Microsoft Office
- Reviewing Resumes
- Tracking Protocols
- Health and Safety Compliance
- Quality Assurance and Control
- Strategic Decision-Making
- Cleaning and Sanitation
- Improving Employee Engagement
- Standards Compliance
- Room Maintenance
- Folding Clean Laundry
- Cleaning
- Payroll Understanding
- Garbage Disposal
- Performance Improvement
- Interdepartmental Collaboration
- Report Generation
- Deep Conditioning
- Workflow Processes
- Mentoring
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Availability
See my work availability
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Available
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Quote
A good traveler has no fixed plans and is not intent on arriving.
Timeline
Housekeeping Inspector
Xanterra Travel Collection, Zion
10.2022 - 04.2023
Housekeeping Assistant Manager
Xanterra Travel Collection, Glacier
05.2022 - Current
Guest Room Attendant
Xanterra Travel Collection, Death Valley
11.2021 - 05.2022
Helping Hand
Xanterra Travel Collection, Yellowstone National Park
08.2021 - 10.2021
Overnight Grocery Stocker
Sprouts Farmers Market
11.2020 - 12.2020
Crew Member
McDonald's
06.2020 - 08.2020
Crew Member
Raising Canes
06.2020 - 08.2020
Housekeeping
OU Facilities Management
03.2019 - 03.2020
Gas Station Attendant/Cashier
KwikRun
01.2018 - 04.2018
Nanny/Housekeeper
Tiffany D., Haylee H.
06.2016 - 12.2017
Cashier/Sales Associate
Walmart
03.2015 - 01.2016
Cashier/Cook/Shift Leader
Arby's
01.2014 - 03.2015
Community Care College
Certification in Medical Billing And Coding
Norman North High School
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