Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Brynton Harris

Brynton Harris

Sales Rep / Account Executive
Gainesville,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in a customer service driven industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Well-qualified Sales representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Motivated Snappin Turtle with background attending to customer needs to maintain strong relationships. Enthusiastic about promoting products and driving revenue growth. History transforming mediocre territories into successful enterprises. Many opportunities I raised the annual spend from the customer by well over 100%. I constantly stayed around 600% to budget.

Overview

9
9
years of professional experience

Work History

Outside Sales Representative

Staples Advantage
Gainesville, Georgia
11.2022 - Current
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Responded promptly to customer inquiries via phone or email.
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
  • Educated customers on product features and technical details to highlight benefits.
  • Generated leads through cold calling, networking events, referrals.
  • Maintained knowledge of current product offerings and pricing structures.
  • Closed product sales to increase revenue and build client loyalty.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Managed accounts by providing solutions that best fit the customer's needs.
  • Organized sale calls with customers and vendors.
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Generated sales by prospecting, negotiating contracts and closing.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Conducted customer needs analysis to deliver relevant products or services.
  • Gathered data on competitors' products, prices, and sales techniques.
  • Met regularly with team members to discuss progress towards goals.
  • Collaborated with other departments to complete sales transactions.
  • Created customized presentations for prospective clients based on their needs.
  • Provided technical support to existing customers regarding product usage and installation.
  • Utilized upselling techniques to maximize revenue.
  • Maintained open communication with leadership to facilitate business development.
  • Performed comprehensive market research to expand sales.
  • Conducted market research to identify new opportunities and develop target customer profiles.
  • Developed dynamic sales presentations to build urgency with prospects.
  • Adhered strictly to all applicable laws governing business operations in assigned territory.
  • Monitored industry trends and kept abreast of new developments in the marketplace.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.

Account Executive

Shorr Packaging Corp.
Atlanta, GA
04.2022 - 11.2022
  • Maintained accurate records of all sales activities using CRM software systems.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Increased profitability within accounts by cross-selling additional products.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Resolved customer complaints by offering creative solutions and incentives.
  • Utilized CRM to collect, organize and manage sales data and customer information.

Sales Consultant

Staples Advantage
Gainesville, GA
10.2020 - 04.2022
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Priced out products for customers and drew up sales paperwork.
  • Identified, coordinated and participated in client relationship-building activities and meetings.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.

Customer Service Representative

Ogden Forklifts
Atlanta, GA
08.2019 - 05.2020
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Helped to increase service & parts sales totals month after month
  • Responded to customer requests for products, services and company information
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Educated customers on promotions to enhance sales
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs

Owner/Operator

Cedar Wood Restoration
Suwanee, GA
04.2017 - 06.2019
  • Charted and executed marketing strategies to gain multiple new clients within the insurance industry.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.

Manager

EWF LLC
Lawrenceville, GA
01.2015 - 04.2017
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Maintained current knowledge of all facets of operations.
  • Maximized performance by monitoring daily activities and mentoring team of 5 associates.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Provided management with feedback regarding employee performance and training needs.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Established and maintained positive work environment to enhance retention and productivity.

Education

High School Diploma -

South Gwinnett High School
Snellville, GA

No Degree - Applied Psychology

Auburn University
Auburn, AL

Skills

  • Account management
  • Lead prospecting
  • Customer Relations
  • Account development
  • Prospecting skills
  • Consultative sales
  • Customer relationship management
  • Contract negotiation and closing tactics
  • Strategic account development and management
  • B2B and B2C sales
  • Relationship selling
  • Sales closing
  • Territory sales
  • Hunter/farmer sales strategies
  • Customer retention abilities
  • Business development
  • Customer needs assessment

Accomplishments

  • Awarded “100% Club” for for reaching or achieving at or above 100% to quota for each period from P3-P12.
  • Awarded "100% Club" for Q2,Q3 and Q4.
  • Awarded B2B of the period P4, P8 and P9
  • Awarded B2B of the Quarter Q3
  • Achieved $1,000,000 in new business sales FY2021
  • Sold over 1.2 mil between Nov 22-Nov 23
  • Elected Co-Chair for All Abilities BRG
  • Joined Women who lead
  • Blessed to build relationships that have become more like family. I don't let my customers down!

References

References available upon request.

Timeline

Outside Sales Representative

Staples Advantage
11.2022 - Current

Account Executive

Shorr Packaging Corp.
04.2022 - 11.2022

Sales Consultant

Staples Advantage
10.2020 - 04.2022

Customer Service Representative

Ogden Forklifts
08.2019 - 05.2020

Owner/Operator

Cedar Wood Restoration
04.2017 - 06.2019

Manager

EWF LLC
01.2015 - 04.2017

High School Diploma -

South Gwinnett High School

No Degree - Applied Psychology

Auburn University

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Brynton HarrisSales Rep / Account Executive