Summary
Overview
Work History
Education
Skills
Timeline
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Bryon Baker

Cedar Rapids,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Retail Sales Manager

UScellular
12.2022 - Current
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
  • Managed day-to-day staffing and handled scheduling for all store employees.

Retail Wireless Consulatant

UScellular
08.2019 - 11.2022
  • Listen to the customer and ask the right question; so, I can help the customer get everything they need to make it a successful transaction
  • Assist with checking inventory to make sure it isn’t off
  • I have goals that have to be met, and I try my best to exceed them
  • I was the Business Expert in my store, while being in the leadership program
  • I was top 2 in my store in all categories, 132% in revenue, with 74.6% Device Protection highest in the store, leader in the flat rate accessory revenue.
  • Resolved customer issues efficiently, ensuring a positive experience for all involved parties.
  • Increased customer satisfaction by providing personalized service and addressing individual needs.
  • Provided technical support to customers experiencing device-related issues, troubleshooting problems effectively to minimize downtime.

Store manager

Caseys General Store
12.2018 - 07.2019
  • Managed day-to-day operations for all staff members
  • Responsible for scheduling, payroll, deposits, and customer service escalations
  • Manage shift coverage and assist with daily tasks
  • Dealt with employee requests, disciplinary actions, and inventory management for the store
  • After being in the roll for 4 months, I moved into a bigger 24hr store, and was running 2 stores for 4 months.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

Parts Department Clerk

Currys Transportation
04.2017 - 10.2018
  • I was a parts runner to and from different locations
  • Sold out and priced parts that I ordered from different manufacturers
  • I handled the afterhours service calls phone, setting up service calls for drivers over the road.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.

Education

High school diploma -

Louisa Muscatine High School
Letts, IA
05.2013

Skills

  • Organizational Skills
  • Cash Handling
  • Training and mentoring
  • Team Oriented
  • Sales
  • Customer Service
  • Driven Work Ethic
  • Management

Timeline

Retail Sales Manager

UScellular
12.2022 - Current

Retail Wireless Consulatant

UScellular
08.2019 - 11.2022

Store manager

Caseys General Store
12.2018 - 07.2019

Parts Department Clerk

Currys Transportation
04.2017 - 10.2018

High school diploma -

Louisa Muscatine High School

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Bryon Baker