Bryon Booker
San Diego,CA
Summary
Focused leader with over 25 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in collaborating with management to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in planning and executing innovative events and remaining calm in high demand situations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Asst.Director of Operations,Catering & Conferences
University Of San Diego
10.2022 - Current
- Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
- Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
- Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity and cost savings.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day execution of multiple events in accordance with banquet event orders.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Scheduling of service staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Successfully managed a diverse range of events including athletic events, corporate functions, and special occasions, consistently exceeding client expectations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Asst. Director of Dining, Catering & Conferences
University Of Oregon
04.2017 - 10.2022
- Provide leadership and direction for daily operations for Catering & Conferences executing over 5,000 events annually.
- Manage logistics of events planning, including contract signing, fee collection, event booking and promotion.
- Create and deploy successful strategies to boost performance, streamline processes and increase efficiency in operations.
- Create and oversee division-wide on-boarding programs to recruit, interview, hire, train and assign staff to dining centers.
- Chair weekly meetings with management team to identify opportunities for improvement, celebrate wins and review upcoming events.
- Manage operations team, made up operation manager, union staff and over 100 students. Management includes recruiting, training, reviewing and assessing duties and conducting performance reviews.
- Create cost-effective event budgets by researching and comparing available vendors and locations.
- Lead orientation seminars and training´s for campus partners, staff and students.
- Oversee approximately 5,000 bed spaces spread over 9 resident halls for overnight accommodations, meeting spaces and outdoor spaces to support conferences, educational and athletic events.
- Schedule full time, part time and temporary staff to adequately cover functions and update schedules as necessary when new events are booked.
- Supervise and coordinate staff, equipment and transportation for multiple events on and off campus. Organize assigned staff to ensure functions will be on schedule.
- Budget management of food cost, labor management forecasting, procurement and menu costing.
Director of Catering/Event Manager
University Of Oregon
04.2005 - 04.2017
- Catering and Event Management Leader for 3 million dollar operation serving University of Oregon campus and partners.
- Menu development, costing and product positioning with chefs and sales team.
- Managed payroll and daily reviewed employee edits.
- Hired, trained, scheduled and evaluated over 100 staff.
- Managed daily operations and played key role of coordination between sales, event and culinary staff.
- Adhered to state laws regarding alcoholic beverage services and oversee house policies.
- Lead staff meeting and training´s for administrative and service staff to review new menus, upcoming events and service standards.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Developed and maintain employee training program to retain student staff and coach new leaders.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw inventory controls and maintenance of equipment.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
Assistant Banquet Manager/Conference Services Manager
Valley River Inn
06.1994 - 04.2005
- Trained and directed service staff in all banquet activities in order to ensure successful events and repeat business.
- Mentored, coached and trained 50 team members.
- Managed administrative logistics of events planning, event booking and event promotions.
- Organized conferences, special events and social events to satisfy client requirements and increase hotel revenues.
- Prepared sales presentations and attend trade shows promoting brand.
- Conducted event meeting with service staff to discuss logistics of event, service requirements, setup, execution and cleanup.
- Met with client and reviewed event details and be point of contact throughout event to collection of payment.
- Maintained alcohol inventory and allocate to bartenders, servers and enforce house polices and state regulations.
Education
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Flagstaff, AZAssociate of Applied Science - Hospitality Management
Central Oregon Community College
Bend, ORHigh School Diploma -
San Dieguito High School Academy
Encinitas, CASkills
- Catering operations
- Hiring , training and employee development
- Safety and compliance
- Guest services
- Teamwork and collaboration
- Budgeting and forecasting
- Menu development
- Event planning
Certification
- ServeSafe Food Handler
- California Responsible Beverage Service
- University of Oregon Driver (train the trainer)
Additional Information
- StarRez Conference Planner
- Cborg
- Caterease
- Kronos
- Microsoft
- When to Work
- Hotschedules
Affiliations
- NACUFS
- Catersource
Accomplishments
- World Lacrosse Championships 2023
- World Athletics Championships Oregon22
- NACUFS National Conference Speaker
- US Track & Field Olympic Trials
- NCAA Track & Field Championships
Timeline
Asst.Director of Operations,Catering & Conferences
University Of San Diego
10.2022 - Current
Asst. Director of Dining, Catering & Conferences
University Of Oregon
04.2017 - 10.2022
Director of Catering/Event Manager
University Of Oregon
04.2005 - 04.2017
Assistant Banquet Manager/Conference Services Manager
Valley River Inn
06.1994 - 04.2005
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Associate of Applied Science - Hospitality Management
Central Oregon Community College
High School Diploma -
San Dieguito High School Academy
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