Bryon Goodin
Winston-Salem,NC
Summary
Experienced professional with a strong work ethic and a successful history of increasing company profits. Proficient in contract preparation, market research, and customer collaboration to improve product quality. A skilled communicator and multitasker with excellent problem-solving and relationship-building abilities. Dedicated Machinist committed to producing and repairing mechanical equipment with precision and meticulous attention to detail.
Overview
18
18
years of professional experience
Work History
Service Technician
Quality Refrigeration Concepts
02.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
MACHINE OPERATOR
PENN ENGINEERING
07.2019 - Current
SALES CONSULTANT
HATCH INC.
10.2015 - 04.2019
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Processed orders through Infor CRM system and coordinated delivery to meet customer demands.
- Collaborated with fellow sales team members to achieve group targets.
- Prepared and processed contracts and order forms for customers.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Provided advice regarding suitable product selection.
MACHINE OPERATOR
PENN ENGINEERING
11.2006 - 09.2015
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Removed and replaced worn machine accessories to keep products within desired tolerances.
- Completed minor machine maintenance, including oiling parts and cleaning components, to maintain performance.
- Maintained and ensured accurate and timely completion of log books and inspection reports.
- Monitored machines in operation to detect malfunctions and identify product defects.
- Set-up machines for various jobs up to ensure high-quality manufacturing and waste reduction.
- Documented daily production data and submitted accurate, timely logs to keep management up to date on activities.
- Monitored feed and speed of machines during machining process.
Education
HVAC Certification -
Total Tech
Nashville, TNHIGH SCHOOL DIPLOMA -
NORTH FORSYTH HIGH SCHOOL
01.1996
Skills
- Consultative sales
- Contract negotiation and closing tactics
- Relationship Building
- Goal-oriented
- Sales forecasting
- Strategic account development and management
- Account management
- Mathematical reasoning aptitude
- Initiative to work independently
- Machining and production standards
- Certified forklift operator
- Troubleshooting specialist
Skills
Consultative sales, Contract negotiation and closing tactics, Relationship Building, Goal-oriented, Sales forecasting, Strategic account development and management, Account management, Mathematical reasoning aptitude, Initiative to work independently, Machining and production standards, Certified forklift operator, Troubleshooting specialist
Timeline
Service Technician
Quality Refrigeration Concepts
02.2023 - Current
MACHINE OPERATOR
PENN ENGINEERING
07.2019 - Current
SALES CONSULTANT
HATCH INC.
10.2015 - 04.2019
MACHINE OPERATOR
PENN ENGINEERING
11.2006 - 09.2015
HIGH SCHOOL DIPLOMA -
NORTH FORSYTH HIGH SCHOOL
HVAC Certification -
Total Tech
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