
Dynamic professional with expertise in claims management at State Farm, excelling in enhancing workflows and customer satisfaction. Skilled in residential construction and on-site inspections, demonstrating strong organizational abilities.
Claims professional well-versed in intricacies of claim management and resolution. Known for strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable team collaborator with focus on achieving optimal outcomes and adapting to changing requirements. Skilled in negotiation and critical thinking.
Responsible for managing home and renters claims in a team environment, primarily involving weather, theft and property losses.
Effectively manages claims with minimal leadership oversight, demonstrating-depth knowledge of policy coverage and procedures to ensure accurate and timely resolutions.
Serves as a lateral team leader by supporting management with complex claim tasks and handling escalated policyholder and claimant concerns to ensure satisfactory outcomes
Functions as a Continuous Improvement Specialist, identifying opportunities to enhance claim-handling workflows and implementing process updates to improve accuracy, efficiency, and customer experience.
Supervised daily warehouse and inventory operations, ensuring material flow aligned with production demands.
Proven ability to streamline processes, improve inventory accuracy, and enhance production efficiency through data driven decision making.
Implemented cycle counting and reconciliation processes, improving accuracy to over 98 percent.
Monitored KPI's for throughput, lead time, and efficiency to drive continuous improvement initiatives
Skilled in all phases of residential construction, including framing, siding , drywall and roofing installation Experienced with estimating and installation of shingle, laminate and metal roofing
Proficient in conducting on-site inspections, documenting field conditions through detailed notes and photos, and preparing clear, accurate inspection reports for management and clients
Efficiently plans inspection routes, prioritizes assignments, and maintains strong organizational skills while working independently in the field
Dedicated and highly trained Firefighter i and EMT with over 6 years experience of frontline emergency response experience. Skilled in fire suppression, rescue operations and emergency medical care. Possesses specialized training in wildfire management,arson investigation, and mass casualty incident response.
Currently pursuing AINS certification to expand expertise in claims handling, and loss evaluation, combing field experience with strong incident assessment and investigative skills.