Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bryon Higginbotham

Lancaster,PA

Summary

Experienced with route planning and customer engagement to optimize sales routes and maintain high customer satisfaction. Uses effective communication and problem-solving skills to address client needs and build long-term relationships. Track record of reliable performance and commitment to team success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Route Sales Representative

Compass Group
03.2023 - 05.2025
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Maintained positive relationships with customers using good communication and follow-through abilities.

Warehouse Attendant

Compass Group
10.2018 - 03.2023
  • Maintained a safe and clean working environment through regular inspections and adherence to safety protocols.
  • Collaborated with team members to meet daily productivity goals and improve overall warehouse operations.
  • Participated in continuous improvement initiatives to identify areas for optimization within the warehouse processes.
  • Reduced product damages by implementing proper storage techniques and handling procedures.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Customer Service Representative

7-Eleven
05.2018 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Sous Chef/Line Cook

Hilton
12.2016 - 04.2018
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
  • Achieved consistency in dish presentation, setting high standards that were replicated across all servings.

Housekeeper/Laundry/Floor Tech

HealthCare Services Group (HCSG)
08.2015 - 02.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Adhered to professional house cleaning checklist.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.

Education

Certification -

Red Rock Job Corps Center
Lopez, PA
08.2015

High School Diploma - undefined

West Perry High School
Elliottsburg, PA
06.2014

Skills

  • Word (5 years)

  • Customer Service (10 years)

  • Customer Support (9 years)

  • Sales

  • IT support (9 years)

  • Time management

  • Merchandising

  • POS

  • Microsoft Office

  • Excel (2 years)

  • Organizational skills

  • Kitchen Experience

  • Food Prep (9 years)

  • Management

  • Powerpoint (5 years)

  • Customer Care (9 years)

  • Food Service (9 years)

  • Call Center (9 years)

  • Food Safety

  • Materials Handling

  • Computer skills

  • Shipping & Receiving

  • Hospitality (7 years)

  • Delivery Driver Experience

  • Communication skills

Certification

Driver's License

IC-3

ServSafe

DOT Certification

Timeline

Route Sales Representative

Compass Group
03.2023 - 05.2025

Warehouse Attendant

Compass Group
10.2018 - 03.2023

Customer Service Representative

7-Eleven
05.2018 - 05.2022

Sous Chef/Line Cook

Hilton
12.2016 - 04.2018

Housekeeper/Laundry/Floor Tech

HealthCare Services Group (HCSG)
08.2015 - 02.2017

High School Diploma - undefined

West Perry High School

Certification -

Red Rock Job Corps Center

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