Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bryonna Brantley

Pikeville,NC

Summary

Experienced nursing assistant providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Personal Homecare Solutions
04.2016 - Current
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Improved patient well-being by providing compassionate and attentive care per individual needs.
  • Assisted patients with daily living activities, resulting in increased independence and overall satisfaction.

Customer Service Representative

Startek USA
08.2021 - 08.2021
    • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
    • Streamlined call center processes for improved efficiency and reduced wait times.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier

Carlie C's
04.2014 - 10.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Associate of Applied Science - Medical Administration Specialist

Johnston Community College
Smithfield, NC
12.2022

Associate of Applied Science - Pharmacy Technology

Johnston Community College
Smithfield, NC
12.2020

High School Diploma -

Charles B Aycock High School
Pikeville, NC
06.2014

Skills

  • Medical Terminology Knowledge
  • Goal-Oriented
  • Work Ethic and Integrity
  • Patience and Empathy
  • Quality Assurance
  • HIPAA Compliance
  • Attention to Detail
  • Organizational Skills
  • Multitasking
  • Time Management
  • Customer Service
  • Data Analysis
  • Administrative Support Experience
  • Professional Telephone Etiquette
  • Critical Thinking Abilities
  • Problem-Solving

Certification

  • CNA - Certified Nurse Assistant
  • NCMOA - Nationally Certified Medical Office Assistant

Timeline

Customer Service Representative

Startek USA
08.2021 - 08.2021

Certified Nursing Assistant

Personal Homecare Solutions
04.2016 - Current

Cashier

Carlie C's
04.2014 - 10.2017

Associate of Applied Science - Medical Administration Specialist

Johnston Community College

Associate of Applied Science - Pharmacy Technology

Johnston Community College

High School Diploma -

Charles B Aycock High School
Bryonna Brantley