Bryonna Whitney
Linkedin.com/in/brymariew-
Summary
- 5 years of experience managing large-scale employee onboarding programs across 1,100+ locations.
- Reduced time-to-productivity by 33% through streamlined onboarding workflows and training.
- Drove retention and reduced churn by aligning onboarding experience with customer success KPIs.
- Proficient in HRIS and onboarding tools including Workday, ClickUp, ServiceNow, and Enboarder.
- Strong stakeholder management skills with a focus on aligning onboarding strategy with business goals.
- Delivered data-driven improvements that enhanced compliance and cut onboarding costs by 15%.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Onboarding Manager
The Aspen Group
Remote
02.2024 - 01.2025
- Led a personalized high-volume onboarding program across 1,100 offices, increasing new hire satisfaction and retention by 25%, which resulted in significant cost savings from reduced turnover and contributed to organizational budget goals.
- Streamlined onboarding processes by leveraging HRIT, improving efficiency by 30% through automation and optimized workflows. Shortening the ramp-up period from 90 to 60 days, enabling new hires to contribute more quickly.
- Developed data-driven strategies to track success, leveraging key performance indicators (KPIs) to enhance the employee experience. Driving a 20% improvement in integration metrics.
- Led cross-functional initiatives to align onboarding with company culture, business goals, and DEI efforts.
- Designed and delivered comprehensive training sessions, accelerating time-to-productivity for new team members by 20%.
Onboarding Experience Specialist
The Aspen Group
Remote
09.2021 - 02.2024
- Spearheaded TAG's onboarding program as the first onboarding specialist, taking full ownership and establishing foundational processes for long-term success.
- Managed end-to-end onboarding logistics, including pre-hire communication, background checks, and compliance tracking for 300+ hires annually.
- Redesigned onboarding materials and training content quarterly, improving clarity and self-sufficient performances.
- Led biweekly AMA sessions with incoming hires, featuring guest speakers like VPs of Clinical Support, HR Partners, and Credentialing Specialists, driving a 25% improvement in new hire engagement.
Scheduling Representative
Aspen Dental Management Inc.
Athens
04.2020 - 09.2021
- Managed appointment scheduling for an organization with 1,100 locations, ensuring operational efficiency.
- Delivered exceptional customer service, handling 30-50 inquiries daily with a 97% resolution success rate.
- Utilized computer applications to manage daily tasks efficiently.
Assistant Office Manager
Aspen Dental Management Inc.
Remote
04.2019 - 04.2020
- Oversaw administrative operations for 8 medical practices, improving workflow and efficiency.
- Managed 20-30 patient treatment plans daily, ensuring HIPPA compliance and clinical needs.
- Increased insurance authorization success rate to 90%, reducing patient care delays by 20%.
Administrative Assistant
River Valley Holdings
Syracuse
04.2014 - 03.2019
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for Fortune 100 companies.
- Streamlined delivery schedules for up to 60 shipments daily, reducing scheduling errors by 15% and ensuring on-time deliveries.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Education
Associate of Business Administration - Business Management
Cayuga Community College
04.2020
Skills
- Customer Onboarding
- Employee Experience
- Account Management
- Adaptability
- Customer Journey Mapping
- Project Management
- HR Information Technology
- HR Information Systems
- Cross-functional Collaborations
- Conflict Resolution
- SaaS
- Stakeholder Management
- Data Analysis - KPI
- Customer Retention
- Workday
- ClickUp
- Enboarder
- Dado
- ServiceNow
- Google Suite
- Teams
- Zoom
Timeline
Onboarding Manager
The Aspen Group
02.2024 - 01.2025
Onboarding Experience Specialist
The Aspen Group
09.2021 - 02.2024
Scheduling Representative
Aspen Dental Management Inc.
04.2020 - 09.2021
Assistant Office Manager
Aspen Dental Management Inc.
04.2019 - 04.2020
Administrative Assistant
River Valley Holdings
04.2014 - 03.2019
Associate of Business Administration - Business Management
Cayuga Community College