Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRYONNE SMALL

South Holland,IL

Summary

Highly motivated individual with a passion for helping others. Able to combine strong communication, ability to problem solve, and organizational skills with the ability to work in a pressured environment. Detail oriented and experienced in multi-task management. Proven ability to develop strong client relationships quickly and ensure the well-being of others. Well-rounded performer committed to aiding and assessing the problems of individuals.

Overview

6
6
years of professional experience

Work History

Administrator

TB Financial Hub
Chicago, ILLINOIS
11.2022 - Current
  • Created and sent out email campaigns.
  • Created and presented prospect affiliate presentations.
  • Onboarded New Clients.
  • Created Invoices and Receipts.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Improved office organization by developing filing system and customer database protocols.
  • Provided general administrative support to staff members.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Maintained filing system for important documents such as contracts and invoices.
  • Created presentations using Microsoft PowerPoint for senior management team members.
  • Conducted research on requested topics using reliable sources.
  • Answered incoming calls and responded to customer inquiries.
  • Responded promptly to customer complaints in a professional manner.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Psychiatric Rehabilitation Service Coordinator

Aperion Care Midlothian
Midlothian, IL
03.2022 - 11.2022
  • Assured that the medically related emotional and social needs of the resident are met/maintained on an individual basis, to safeguard the health, safety and welfare of all manner, in accordance with facility's established policies and procedures, applicable laws and regulations
  • Greeted new residents to the facility and orient them to the building and staff.
  • Documented the resident's progress on a regular basis, including incidental and quarterly notes.
  • Assisted residents going to workshop and special community outings with arrival and departure ensuring proper hygiene, medications, and clothing.
  • Explained policies, procedures and services to patients.
  • Developed and implemented individualized treatment plans for clients with psychiatric disabilities.
  • Monitored client progress through regular face-to-face visits.
  • Provided case management services to individuals in the community, including assessment, planning, linking and monitoring of services.
  • Maintained accurate records of all interactions with clients according to agency policies and procedures.
  • Created discharge summaries that included diagnosis, treatments received during service period and recommendations for aftercare follow up.
  • Attended professional development trainings on topics relevant to working with people with psychiatric disabilities.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Participated in multidisciplinary team meetings to discuss client progress towards goals set in treatment plans.
  • Coordinated care with other providers such as psychiatrists, primary care physicians and therapists.
  • Responded promptly to emergency situations involving clients by utilizing appropriate crisis intervention techniques.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Team Member

Portillo's Hot Dogs
Homewood, IL
10.2018 - 01.2019
  • Followed procedures for safe food preparation, assembly, and presentation.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Ensured all dishes were prepared according to restaurant standards.
  • Prepared food items such as salads and sandwiches as needed.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Provided quality customer service with a friendly attitude.
  • Checked expiration dates on food products regularly and replaced expired items.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Trained new team members on restaurant policies and procedures.
  • Understood and followed oral and written directions.

Cashier

Staples
Chicago, IL
10.2017 - 01.2018
  • Operated cash register for cash, check, and credit card transactions with 100% accuracy.
  • Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies.
  • Assisted over 100 guests everyday by processing payments, monitoring reward accounts, and resolving product concerns.
  • Helped customers with special services, account updates, and promotional options.
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered phone calls to assist customers with questions and orders.

Education

Bachelor's of Science- Psychology - Clinical/ Community

University of Illinois at Urbana-Champaign

High School Diploma -

Hansberry College Prep

Skills

  • Ability to successfully multi-task
  • Good listener & effective communicator
  • Kind-hearted, reliable, and energetic
  • Detail-Oriented & efficient
  • Proficient in Microsoft Word & Powerpoint
  • Mail Handling
  • Personable and Approachable
  • Team Collaboration
  • Decision-Making
  • Administrative Support
  • Customer Service
  • Presentation Creation

References

References available upon request.

Timeline

Administrator

TB Financial Hub
11.2022 - Current

Psychiatric Rehabilitation Service Coordinator

Aperion Care Midlothian
03.2022 - 11.2022

Team Member

Portillo's Hot Dogs
10.2018 - 01.2019

Cashier

Staples
10.2017 - 01.2018

Bachelor's of Science- Psychology - Clinical/ Community

University of Illinois at Urbana-Champaign

High School Diploma -

Hansberry College Prep

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