BRYONY ARMSTRONG
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Administrative Assistant III
Texas Department of Transportation
04.2022 - Current
- Composes and prepares correspondence and applicable recurring or special one-time reports and/or confidential and sensitive communications; Attends meetings and prepares official reports/minutes
- Coordinates, organizes, and composes meeting agendas
- Answers the telephone, evaluates requests, answers questions, routes messages, and/or serves as receptionist or front desk assistant
- Processes receipts and invoices for payment
- Receives, sorts, opens, evaluates content, and distributes mail
- Maintains calendars for department personnel to include scheduling meetings, coordinating, and making appointments, and travel arrangements.
SNAP Program Assistant II
State of Colorado Department of Human Services
11.2020 - 06.2021
- Assists the Food and Energy Assistance Division (FEAD) Deputy Director and Unit Managers in the execution of duties to manage all aspects of the SNAP administratively
- Coordinates meetings for the Deputy Director and Unit Managers and prepares meeting materials as instructed
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Organizes and produces meeting minutes as requested to document activities/discussions
- Manages Division timekeeping including making appropriate entries in KRONOS and producing time and effort reports for Accounting and Audit purposes
- Checks mail for the work unit
- Manages travel processes (coordination, scheduling, and reimbursement) for department staff.
Administrative Support Assistant III
City And County Of Denver - Human Services
12.2019 - 11.2020
- Dispatches call/concerns from citizens, close completed service requests, work with Booters in dispatching & providing information regarding citations as well as the booting & release of vehicles
- Communication liaison for communication between 311, Citizens, Agents/VBI Agents (Booters), Tow Truck dispatchers, Supervisors & Managers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Customer Service Representative II
City of Houston Public Works and Engineering Department
05.2016 - 07.2019
- Responds to customer's questions over the phone, face to face or through email
- Receives 311 complaints, collects data, and performs research within the permit database and in the ILMS systems
- Assists customers by using effective techniques to verify and confirm customer concerns
- Extracts street cut inspection reports, and warranty inspections from the monthly database
- Collects all the inspection information and inputs into the databases.
Fraud Prevention/Loss Analyst
The Mens Wearhouse Inc
12.2012 - 05.2016
- Risk Management: Analyzed Financial information and Perform data entry in an accurate, detailed, and timely fashion
- Follow up on all concerns regarding customer issues with store employees, managers, and customer relations management to resolve any concerns
- Take incoming chats/calls/emails from customers with questions specific to suspected fraudulent orders in a timely and professional manner
- Trouble-shoot and follow up on all concerns regarding customer issues with store employees, multi-unit managers, and customer relations management to resolution
- Diffuse volatile situations by listening with empathy, understanding the customer concerns as well as partnering with consumers to sustain and grow the business.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Gathered, organized and input information into digital database.
Shift Manager
Wendy's Restaurant
05.2003 - 09.2010
- Record hours and expenses accurately and Submit payroll documents daily
- Trained staff and Maintained high standards of customer service during high volume, fast-paced operations
- Cash handling and Preparing deposit for the following day.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Business Management
Houston Community College
Houston, TX09.2019
Skills
- Appointment Scheduling
- Data Entry
- Proposal Writing
- Bookkeeping
- Information Security
- Office Administration
- Clerical Support
- Invoice Processing
- Meeting planning
- Calendar Management
- Minute Taking
- Travel Coordination
Timeline
Administrative Assistant III
Texas Department of Transportation
04.2022 - Current
SNAP Program Assistant II
State of Colorado Department of Human Services
11.2020 - 06.2021
Administrative Support Assistant III
City And County Of Denver - Human Services
12.2019 - 11.2020
Customer Service Representative II
City of Houston Public Works and Engineering Department
05.2016 - 07.2019
Fraud Prevention/Loss Analyst
The Mens Wearhouse Inc
12.2012 - 05.2016
Shift Manager
Wendy's Restaurant
05.2003 - 09.2010
Business Management
Houston Community College
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