Bryony Benavidez
San Antonio,Texas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Call Center Representative
MCNA Dental
04.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Adoption Counselor
Sa Humane Society
09.2019 - 08.2020
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Assisted with adoption process by providing information about animals to potential adopters.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
- Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
- Followed pet care instructions for dietary needs and medication regimens.
- Educated visitors and staff on proper animal care and handling.
KIN Assistant
NEISD
01.2017 - 06.2019
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Developed and implemented strategies to improve student engagement.
- Laminated teaching materials to increase durability under repeated use.
- Monitored students in computer lab to enforce proper use of resources.
- Developed and delivered presentations on course topics.
Education
Bachelor of Science - Nursing
St Phillips College
05.2025
Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Training and Development
- Resolving Issues
- Online Systems
- Cultural Awareness
- Customer Service Optimization
- Collaborative Environments
- Customer Communication
- Call Transfers
- Appointment Scheduling
Timeline
Call Center Representative
MCNA Dental
04.2022 - Current
Adoption Counselor
Sa Humane Society
09.2019 - 08.2020
KIN Assistant
NEISD
01.2017 - 06.2019
Bachelor of Science - Nursing
St Phillips College
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