Brysen Austin
Gilbert,AZ
Summary
Am a professional trained and experienced Pest Control Technician with proven reliability and dedication. Eager to contribute history of 2+ years of experience related to pest control solutions. Dedicated to long-lasting work and best-in-class customer service.
Talented Team Leader offering a 6+ year background with progressive advancement in Customer Relations management. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and production.
Knowledgeable and dedicated customer service professional with extensive experience in in Pest Control and Customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Certified Pest Control Technician
TruForce Pest Control
Chandler, AZ
01.2018 - 06.2021
- Interacting with customers and listening to their needs
- Applying product to customers homes inside and out
- Training new employees
- Selling products to new and existing customers
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
- Factored in current climate and property specifications when preparing and applying chemicals.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Achieved consistent 90% customer satisfaction rate.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
- Completed 100+ site inspections each month.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
- Fostered excellent service leading to positive online reviews.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Drove to customer residences and places of business to inspect for pests.
- Applied chemical solutions on building surfaces to eliminate pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Drafted and completed service agreements with high level of accuracy.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Provided free home inspections to potential clients in effort to increase company exposure and business leads.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Inspected equipment for proper functionality to effectively facilitate application.
Ground Operations Manager
WORLDWIDE FLIGHT SERVICES/ALLEGIANT AIR
Mesa, AZ
12.2015 - 12.2017
- Manage loading and unloading of the plane, making sure baggage handling agents load plane properly
- Maintain bag count and ensure bags are placed in correct bins to maintain proper weight and balance
- Maintain tracking logs and provide accurate information to the pilot for what has been loaded into the plane
- Operate various heavy equipment machines including tugs, belt loaders, and pedestrian ramps
- Make sure all customers have their bags, and no bags are left behind, or customers are missing bags
- Direct (marshal) aircraft to its appropriate parking stand on arrivals and during departure sequences
- Prepare plane for pushback including hooking up tow bar, securing safety pin, and ensuring everything is correct before pushback
- Connect and disconnect aircraft from ground power units and air conditioners
- Add water to aircraft
- Continually doing foreign-object damage (FOD) walks to keep area clean and remove any garbage, pebbles, stones or other debris that may damage aircraft or equipment
- Completed 10-Year Active Criminal History Records Check (CHRC) and am credentialed to be on airport grounds with proper badge
- Managing 5-10 guy teams
- Making sure operation is running smoothly and safely
- Im part of the safety coordinator team, I review all certifications and I oversee all the employee certs
- When I'm on the tarmac I watch and oversee day to day operations
- If anything is out of order I step in to take care of it in a timely and professional manner.
Store manager
MCDONALD'S RESTAURANT
, IL
08.2012 - 10.2015
- Starting as a cashier in the Normal IL location and transferred to the Gilbert AZ location leaving as a store manager
- Manager responsible for food quality standards, making sure there was always food available, following company and health department policy and handling any concerns or complaints
- Took customer orders at both the counter and drive-thru with a focus on quickly servicing the customers with an accurate order and making sure they were satisfied
- Cooked burgers, chicken, fries and other items to quality standards
- Trained and hired new employees
- Ashed out drawers, counted money , safe deposits
- Closed and opened the store
Education
HIGH SCHOOL DIPLOMA -
NORMAL COMMUNITY HIGH SCHOOL
Normal, IL05.2014
Skills
- Creative problem solving
- Pest management techniques and removal and future prevention
- Appointment Scheduling
- Team Mentoring
- Safety precautions and procedures
- Dependable and reliable
- Communicative and articulate
Maintained a customer satisfaction rate of 95% for 2019-2020.
I provide outstanding customer service to all my clients that I interacted with on a daily basis. I consistently brought value to each client as I took care of their specific needs in a timely manner.
Timeline
Certified Pest Control Technician
TruForce Pest Control
01.2018 - 06.2021
Ground Operations Manager
WORLDWIDE FLIGHT SERVICES/ALLEGIANT AIR
12.2015 - 12.2017
Store manager
MCDONALD'S RESTAURANT
08.2012 - 10.2015
HIGH SCHOOL DIPLOMA -
NORMAL COMMUNITY HIGH SCHOOL
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