Bryshawne Halsey
Fresno
Summary
A highly skilled professional with over 8 years of experience in customer service, tax examination, and program assistance. Demonstrated expertise in managing complex accounts, resolving technical issues, and analyzing data to deliver accurate solutions within a metrics-driven, fast-paced environment. Proven ability to handle high-volume inquiries, manage sensitive information, and use advanced systems and tools to deliver timely resolutions.
Overview
11
11
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service (IRS)
02.2018 - 11.2024
- Managed taxpayer accounts, ensuring compliance and resolving issues with precision.
- Analyzed and corrected account discrepancies consistently meeting performance targets.
- Developed solutions using IRS systems, enhancing case resolution efficiency.
- Communicated effectively with taxpayers, detailing necessary actions and resolutions.
- Utilized software to research accounts, achieving high accuracy in data analysis.
- Collaborated with team members to ensure timely resolution of tax issues and improve overall workflow efficiency.
Management and Program Clerical and Assistance
Internal Revenue Service (IRS)
01.2022 - 12.2022
- Ensured smooth office operations by maintaining equipment and supplies.
- Supported team with document management, enhancing schedule coordination.
- Prepared reports that aided management in labor relations decisions.
- Efficiently managed filing systems for administrative and confidential documents.
- Handled sensitive employee files, addressing labor-management issues effectively.
- Implemented robust filing systems for administrative and confidential documents, ensuring data integrity and facilitating quick information retrieval.
Tax Examining Technician (CAF/POA)
Internal Revenue Service (IRS)
02.2021 - 11.2021
- Processed taxpayer data, managed POA requests, ensuring accuracy and compliance.
- Resolved taxpayer record discrepancies, maintaining regulatory standards.
- Conducted research to address account issues, ensuring timely resolutions.
- Maintained confidentiality in handling sensitive taxpayer inquiries.
- Conducted thorough research within multiple systems to address complex account and billing
issues, maintaining strict confidentiality throughout.
On-the-Job Instructor (OJI)
Internal Revenue Service (IRS)
08.2020 - 12.2020
- Trained and mentored new hires, guiding them through complex IRS systems, processes, and customer resolution techniques.
- Collaborated with colleagues to ensure consistent service quality and high levels of team performance.
- Provided feedback and tailored support to new employees to help them meet technical and performance standards.
- Implemented targeted training strategies that measurably improved new hire integration and productivity within the IRS framework.
Packer & Unit Picker - Seasonal
Gap Inc. Distribution Center
11.2017 - 02.2018
- Managed inventory, fulfilled precise orders, operated scanners for accurate tracking.
- Enhanced order accuracy, contributed to a streamlined workflow.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team to meet seasonal demand, upheld high standards.
- Maintained a clean and organized work environment, promoting safety and productivity.
Customer Service Representative
Alorica
06.2013 - 03.2014
- Resolved customer issues swiftly, enhancing satisfaction and loyalty.
- Addressed billing inquiries, ensuring accurate account management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized effective questioning strategies to assess customer needs, troubleshoot issues, and implement tailored solutions for optimal outcomes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
BACHELOR OF ARTS -
Humboldt State University
Arcata, CA05-2012
Skills
- Customer Service Excellence
- Problem-Solving
- Technical Proficiency
- Communication (Written & Verbal)
- Team Collaboration
- Research & Analysis
- Multitasking and Time Management
- Conflict Resolution
Certification and Training
- Microsoft Office Suite (Excel, Word, Outlook) - Proficient
- IRS Tax Law and Compliance Training - Completed
- Customer Service & Conflict Resolution - Complete
Timeline
Management and Program Clerical and Assistance
Internal Revenue Service (IRS)
01.2022 - 12.2022
Tax Examining Technician (CAF/POA)
Internal Revenue Service (IRS)
02.2021 - 11.2021
On-the-Job Instructor (OJI)
Internal Revenue Service (IRS)
08.2020 - 12.2020
Tax Examining Technician
Internal Revenue Service (IRS)
02.2018 - 11.2024
Packer & Unit Picker - Seasonal
Gap Inc. Distribution Center
11.2017 - 02.2018
Customer Service Representative
Alorica
06.2013 - 03.2014
BACHELOR OF ARTS -
Humboldt State University
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