Bryshelia Edwards
Atlanta
Summary
Dynamic Account Manager with a proven track record at Safe-Guard Products Intl, excelling in client retention and satisfaction. Expert in Salesforce and data analytics, driving strategic decisions through detailed reporting. Strong communicator and critical thinker, successfully launching 9 products and enhancing team performance through effective training and project coordination.
Overview
5
5
years of professional experience
Work History
Account Manager
Safe-Guard Products Intl
01.2022 - Current
- Manage over 100 dealer accounts, ensuring high client satisfaction and long-term retention.
- Led training sessions for the sales team, enhancing customer engagement and operational efficiency.
- Managing, optimizing, and customizing Salesforce.com to meet business needs and quotas.
- Utilizes Power BI to track key performance indicators (KPIs) and analyze monthly YOY growth trends.
- Developed data-driven reports using Looker and other analytics tools to support strategic decision-making.
- Contributes to the successful launch of 9 new products by facilitating go-to-market strategies, client feedback analysis, and UAT testing.
- Drives client satisfaction through issue resolution, cancellation processing, and onboarding of 3-5 new clients monthly.
- Coordinates project documentation and workflows using Smartsheet, collaborating closely with project management teams.
- Analyzed and assisted with accounting discrepancies and issues.
Executive Assistant
Simple Pay
01.2021 - 01.2022
- Managed executive schedules, coordinated meetings, and arranged travel to optimize leadership productivity.
- Acted as the primary liaison between executives, clients, and key stakeholders, fostering effective communication.
- Developed and presented business reports, market research, and strategic recommendations.
- Maintained high-level confidentiality while handling sensitive company data and client interactions.
Loan Document Specialist
Wells Fargo
01.2020 - 01.2021
- Reviewed and processed complex loan documents in compliance with regulatory policies and internal procedures.
- Managed CRM databases (Salesforce) and streamlined documentation processes to improve efficiency and data accuracy.
- Collaborated with attorneys and compliance teams to ensure precise legal and financial documentation.
- Improved turnaround times for financial processing through detailed auditing and workflow optimization.
Education
Bachelor’s - Business Administration
Georgia State University
Atlanta, GA06.2025
Diploma -
Westover High School
01.2010
Skills
- Project and program coordination
- Account management and strategy
- Multitasking ability
- B2B2C sales
- Communication skills
- Critical thinking
- CRM proficiency
- Cross-functional coordination
- Salesforce expertise
- Detail orientation
- Excel proficiency
- Looker analytics
- Marketing strategies
- Microsoft Office suite
- Microsoft Teams collaboration
- Organizational skills
- Photoshop design
- Retail experience
- Smartsheet utilization
- Self-starter mindset
- User acceptance testing (UAT)
Timeline
Account Manager
Safe-Guard Products Intl
01.2022 - Current
Executive Assistant
Simple Pay
01.2021 - 01.2022
Loan Document Specialist
Wells Fargo
01.2020 - 01.2021
Bachelor’s - Business Administration
Georgia State University
Diploma -
Westover High School
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