Dynamic Patient Care Technician with a proven track record at AdventHealth Hinsdale Hospital, showcasing expertise in vital signs monitoring and exceptional compassion. Excelled in enhancing patient satisfaction and efficiency in care delivery. Skilled in medical terminology and patient-focused care, with a strong emphasis on achieving high-quality outcomes and maintaining confidentiality.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
AdventHealth Hinsdale Hospital
08.2021 - Current
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Reduced stress for patients and families through effective communication and empathetic support.
Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Lead Care Manager
Sunrise Senior Living
Naperville, Illinois
02.2019 - Current
Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Worked with providers to define quality metrics and outcome reporting process.
Arranged transportation and documented details of discharge transition plans.
Managed crises effectively by remaining calm under pressure while coordinating necessary resources in a timely manner.
Supported resident transitions between care settings by coordinating logistics, communicating with external providers, and ensuring continuity of care.
Enhanced resident care by developing and implementing individualized care plans, addressing specific needs and preferences.
Established quality and efficiency guidelines for all healthcare staff.
Ensured the highest level of resident satisfaction with consistent communication, compassionate interactions, and timely responses to concerns.
Set department schedules and specific work assignments.
Demonstrated strong leadership skills through effective decision-making abilities that consistently led to successful outcomes for both residents and employees alike.
Assessed clients and developed plans to meet needs.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Cashier
Jewel Osco
11.2016 - 08.2019
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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