Bryslyn Johnson
Beaumont,TX
Summary
Experienced Intake Specialist with a strong background in case management, client registration, and document processing. Known for exceptional organizational skills and a compassionate communication style. Excited to leverage over 7 years of experience in a new position that offers fulfillment and growth opportunities. Proficient in supporting program operations through efficient document management and resource coordination. Committed to addressing needs and resolving concerns to enhance efficiency and maximize service outreach. Skilled in building relationships and strategic planning. Highly motivated, adaptable, and possesses exceptional interpersonal skills. Thrives in unsupervised environments and quickly masters new skills. Responsible and motivated, ready to apply education in the workplace. Offers excellent technical abilities with software and applications, along with the ability to handle challenging work and exceptional time management skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Intake Specialist
KRW Lawyers
07.2023 - Current
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Developed individualized treatment plans for each client based on assessment results.
- Reviewed referral sources for appropriateness prior to admission into program.
- Monitored progress of clients throughout the course of treatment and adjusted treatment plans accordingly.
- Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
- Counseled individuals on a variety of topics such as stress management, anger management, grief counseling.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Collaborated with multidisciplinary team members to develop strategies for addressing challenging behaviors.
- Answered and logged incoming inquiries via phone, fax and email.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Completed intake assessment forms and filed clients' charts.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Administrative Coordinator
Dr Andrea Duchini
05.2017 - 05.2023
- Organized and maintained filing systems for sensitive documents.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Maintained calendars for multiple executives.
- Provided administrative support to various departments within the organization.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Processed invoices from vendors in a timely manner according to company policies.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Managed incoming mail distribution and outgoing courier services.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Maintained office supplies by checking inventory and ordering items.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Worked with finance department to file receipts and reimbursements.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
- Prepared agendas and took notes at meetings to archive proceedings.
- Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
- Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
- Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
- Completed bi-weekly payroll for 15 employees.
Cashier
HEB Grocery Store
01.2016 - 03.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
Catalog Specialist
JC Penney Stores
12.2009 - 12.2015
- Created and maintained product catalogs to ensure accuracy of information.
- Reviewed, updated and corrected item descriptions in the catalog system.
- Analyzed pricing trends and recommended changes to maximize profitability.
- Developed data entry procedures for new products into the cataloging system.
- Generated reports from the catalog system on a regular basis.
- Researched industry standards for product classification and assigned appropriate categories.
- Collaborated with other departments to ensure accurate product description content.
- Maintained detailed records of all catalog updates and modifications.
- Performed quality control checks on incoming data to detect errors or discrepancies.
- Assisted customers with inquiries related to product availability, pricing and specifications.
- Provided training and support to other staff members regarding catalog management processes.
- Implemented process improvements for efficient data entry into the system.
- Processed backorders, returns and exchanges according to company policies.
- Monitored inventory levels in the catalog system and adjusted as needed based on stock availability.
- Worked closely with vendors to obtain relevant technical information about products.
- Evaluated customer feedback regarding product features and made suggestions accordingly.
- Documented existing procedures related to catalog maintenance activities.
- Assisted in developing marketing materials featuring products listed in the catalogs.
- Coordinated with internal teams throughout the organization regarding new product launches.
- Conducted research on competitor's products, pricing strategies.
- Managed data collection and sampling procedures to accurately collect data.
- Aided with courts-martial records life cycle management process by organizing, updating, storing and archiving records.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for data extraction, public record office memos, records and reports.
- Managed 11 employees and volunteers organizing and recording materials.
- Designed dynamic educational exhibits to showcase newly procured items.
- Established and administered policy guidelines concerning public access to materials.
- Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.
- Created and maintained retrievable computer archives and databases.
- Selected and edited documents for publication and display .
- Copied over 105 records and documents to digital format to preserve data and history.
- Developed organizational systems for newly digitized content to streamline usage.
- Created content for social media sites with goal to increase visitor attendance 98%.
Education
High School Diploma -
Central Medical Magnet High School
Beaumont, TX05.2009
Skills
- Inventory Management
- Appointment Scheduling
- Patient Scheduling
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Assertiveness
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Education and Training
other
References
References available upon request.
Certification
- Trauma-Informed Care Training Certificate – Multiple Accrediting Organizations.
- First Aid Certification - American Heart Association.
Languages
English
Full Professional
Timeline
Intake Specialist
KRW Lawyers
07.2023 - Current
Administrative Coordinator
Dr Andrea Duchini
05.2017 - 05.2023
Cashier
HEB Grocery Store
01.2016 - 03.2019
Catalog Specialist
JC Penney Stores
12.2009 - 12.2015
High School Diploma -
Central Medical Magnet High School
Similar Profiles
Shera PoydrasShera Poydras
Intake Specialist at KRW LawyersIntake Specialist at KRW Lawyers
Angelica Montenegro-JohnsonAngelica Montenegro-Johnson
Legal Intake Specialist at KRW LawyersLegal Intake Specialist at KRW Lawyers
Adriana ReyesAdriana Reyes
Legal Intake Specialist & Office Manager at KRW LawyersLegal Intake Specialist & Office Manager at KRW Lawyers