Bryson Awana
Waikoloa Village,HI
Summary
Dynamic IT Systems Administrator with a proven track record at Prince Resorts Hawaii, excelling in system troubleshooting and hardware installation. Recognized for enhancing user experience and leading successful migrations to modern platforms. A quick learner and effective multitasker, committed to optimizing IT operations and ensuring compliance with industry standards.
Overview
12
12
years of professional experience
Work History
IT Systems Administrator
Prince Resorts Hawaii
12.2016 - 12.2022
- Assisted in troubleshooting and resolving technical issues for end-users.
- Supported installation and configuration of hardware and software systems.
- Monitored system performance to ensure optimal operation and reliability.
- Maintained documentation for IT processes, procedures, and configurations.
- Conducted routine maintenance on servers and network equipment.
- Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Led migration efforts from legacy systems onto modern platforms without causing disruptions to end-users or compromising data integrity.
- Conducted training sessions for staff on new technology implementations.
- Assisted Guests with setting up functions/meetings.
- Worked non-hourly providing 24/7 Support
Loss Prevention Officer
Hapuna Beach Prince Hotel
12.2013 - 12.2016
- Monitored surveillance systems to identify and report suspicious activities.
- Completed incident reports and activity logs for accurate, current records.
- Patrolled resort premises to detect any safety and security hazards.
- Trained staff on loss prevention techniques and emergency response protocols.
Houseman
Marriott Hawaii
12.2010 - 12.2012
- Maintained cleanliness and organization of public areas, ensuring positive guest experiences.
- Collaborated with housekeeping team to streamline room preparation processes, enhancing efficiency.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
Education
High School Diploma -
Kealakehe High School
Kailua Kona07.2009
Skills
- Windows administration
- System troubleshooting
- Wireless networking
- Hardware installation
- Network administration
- Software deployment
- Software installation
- Hardware troubleshooting
- Helpdesk operations
- Quick learner
- Multitasking
Timeline
IT Systems Administrator
Prince Resorts Hawaii
12.2016 - 12.2022
Loss Prevention Officer
Hapuna Beach Prince Hotel
12.2013 - 12.2016
Houseman
Marriott Hawaii
12.2010 - 12.2012
High School Diploma -
Kealakehe High School
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