With a proven track record at Dburg Inc., I excel in client consultation and sanitation practices, enhancing customer satisfaction and operational efficiency. My mentorship and problem-solving abilities underscore a strong work ethic and exceptional customer service, positioning me as a dynamic asset to any team.
Overview
15
15
years of professional experience
Work History
Licensed Barber
Dburg Inc.
05.2022 - Current
Optimized productivity levels by consistently adhering to established timeframes set aside per appointment while never sacrificing quality of results delivered or client satisfaction.
Upheld high-quality service standards by adhering to state licensing guidelines and sanitation regulations at all times during daily operations within the salon environment.
Mentored junior barbers, sharing knowledge on best practices and techniques for various hair types and styles.
Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
Licensed Barber
Noble Barbershop
05.2023 - 11.2023
Optimized productivity levels by consistently adhering to established timeframes set aside per appointment while never sacrificing quality of results delivered or client satisfaction.
Upheld high-quality service standards by adhering to state licensing guidelines and sanitation regulations at all times during daily operations within the salon environment.
Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
Implemented time management strategies to optimize appointment scheduling and reduce client wait times.
Production Worker
Sticker Mule
06.2021 - 12.2021
Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Organized work to meet demanding production goals.
Restaurant Team Member
Red Lobster
09.2019 - 08.2020
Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Greeted guests pleasantly and answered menu questions.
Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Customer Service Representative
Amsterdam Printing & Litho
08.2018 - 08.2019
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Machine Operator
Fage USA Dairy
04.2017 - 08.2018
Followed detailed instructions to operate machines with accuracy and produce quality products.
Set up and adjusted equipment and properly configured machines for daily operation.
Complied with company and OSHA safety rules and regulations.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Set up and ran machinery to produce exceptional products for industrial needs.
Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Customer Service Representative
Airbnb
03.2016 - 08.2016
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
CNA
Home Of The Good Shepherd
02.2015 - 01.2016
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Fulton Center For Rehabilitation And Healthcare
01.2014 - 02.2015
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Grocery Team Member
Price Chopper
03.2012 - 01.2014
Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
Retrieved items for customers and verified prices.
Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
Warehouse Packer
Target Logistics
04.2010 - 02.2012
Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Packed, weighed and shipped items per customer specifications.
Learned and followed warehouse safety protocols to prevent injuries and accidents.
Operated tape machines, scales and label printers to package items correctly.
Increased order accuracy by meticulously following picking lists and double-checking packed items.
Added packed boxes to conveyor belts for movement to shipping stations.
Created shipping labels to complete daily order processing.