Bryson Briggs
Colorado,CO
Summary
Professional with strong expertise in computer support, prepared to excel in this role. Equipped with skills in troubleshooting, technical assistance, and system maintenance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and efficient, with excellent communication and problem-solving skills. With a desire to pursue a career in cyber security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer Support Specialist I
BI Inc
12.2021 - Current
- Manage and configured mobile devices through MDM solution
- Account Management within Active Directory, OKTA, Office 365 and Teams Admin
- Modified system configuration to meet company standard and deployed configured systems based on company requirements
- Logged, configured and maintained printers, printer inventory, and printer servers
- Collaborated with other IT operation teams to discover solutions for complex issues
- Diagnosed hardware, software, mobile (IOS & Android), Windows OS, MacOS, networking and VPN issues
- Configured conference rooms based on requirements set by upper management
- Documented and developed standard procedures for other technical support specialists
- Set up and configured Polycom VOIP phones using Teams
- Monitored network connectivity within Cisco Meraki
- Commissioned and decommissioned Synology shared drives
- Configured and managed Synology share drives
- Knowledgeable of basic networking concepts, TCP/IP, and firewall configuration
- Resolved inbound request within SLA requirements
- Provided first response remediation on malicious attacks
- Managed and configured software patches and deployments
- Collaborated with outside vendors to meet business needs and requirements
- Installed and configured operating systems and applications.
- Supported company-wide IT initiatives, such as system migration or software rollouts, by providing technical expertise and guidance to all stakeholders involved.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Resolved computer and system networking problems to maintain user productivity.
- Created user accounts and assigned permissions.
- Managed onboarding and offboarding of employees.
Accounts Receivable Specialist
BI Inc
09.2019 - 12.2021
- Customer service skills
- Advanced work with all MS Office products
- Data entry in system software
- Ability to complex tasks individually and in a group setting
- Assist with small and large research projects
- Ability to work money and balance while issuing credits and debit
- Completed SOX Compliance based on audit requirements
Education
Bachelor of Arts - Communications
Colorado Mesa University
Grand Junction, CO12.2016
Skills
- Customer Service Skills
- Fast learning ability
- Leadership
- Software Installation
- IT Documentation
- Security Protocols
- Software Updates
- Mobile Device Support
- System diagnostics
- Server Administration
- Virtualization Technologies
- Operating Systems Expertise
- Windows administration
- User Management
- Server Management
- Network Troubleshooting
- Remote Technical Support
- Desktop support
Certification
- CompTIA A+
- Security +
- Currently pursuing CompTIA Network +
- AWS Cloud Practitioner
Clearance
NACI Public Trust Moderate Risk
Timeline
Computer Support Specialist I
BI Inc
12.2021 - Current
Accounts Receivable Specialist
BI Inc
09.2019 - 12.2021
Bachelor of Arts - Communications
Colorado Mesa University
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