Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

BRYSON FERLIN

Ogden,UT

Summary

Motivated B2B Customer Service Manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates good judgment in balancing customer, employee and company objectives.

Overview

9
9
years of professional experience

Work History

Specialized B2B Manager I

Wayfair
Ogden, UT
03.2018 - Current
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Worked with cross-functional teams to achieve goals.
  • Assigned work and monitored the performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Customer Service Manager

Wayfair
Ogden, UT
04.2015 - 02.2018
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Team Lead

Wayfair
Ogden, UT
12.2014 - 03.2015
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Associate of Science - Business Administration

Weber State University
Ogden, UT

Skills

  • Time Management
  • Team Leadership
  • Cross-Functional Team Management
  • Customer Relations

Accomplishments

  • Purple Sofa Award (Manager of the month) for month-over-month team performance
  • Yellow Sofa Award (Manager of the Month) for quarter-over-quarter team performance

Affiliations

  • HOA Board Member 2020-2022

References

References available upon request.

Timeline

Specialized B2B Manager I

Wayfair
03.2018 - Current

Customer Service Manager

Wayfair
04.2015 - 02.2018

Team Lead

Wayfair
12.2014 - 03.2015

Associate of Science - Business Administration

Weber State University

Similar Profiles

CREATE PROFILE
BRYSON FERLIN