Bryson Fountain

Company Overview: The Boys & Girls Club of Hartford is a nonprofit youth development organization dedicated to providing a safe, supportive, and enriching environment for children and teens across Hartford, Connecticut.

• Manage and maintain member database (such as MyClubHub & SalesForce), ensuring accurate and up-to-date information for all youth participants and families.
• Oversee member enrollment processes, including application intake, data entry, eligibility verification, and membership renewals.
• Generate and analyze reports on attendance, demographics, and program participation to support grant reporting and organizational planning.
• Coordinate with program staff to ensure timely and accurate recording of daily attendance and member engagement metrics.
• Act as a liaison between families and the organization by responding to inquiries, assisting with registration, and providing support for accessing club services.

Company overview: CT Unemployment Office

• Respond to high volumes of inbound calls and emails from claimants regarding unemployment insurance benefits, eligibility requirements, and claims status.
• Provide clear, accurate, and empathetic assistance to individuals navigating complex unemployment processes during high-stress periods.
• Assist claimants with filing new claims, weekly certifications, direct deposit setup, and troubleshooting online portal issues.
• Review claimant accounts and case files to verify identity, resolve discrepancies, and ensure compliance with state and federal regulations.
• Provide labor market and career information that addresses claimant's specific needs.
• Make referrals to supporting agencies for re-employment services and/or training.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Company Overview: Minor League Basketball Team from

Hartford, CT that plays in the East Coast Basketball League.

• Write press releases or other media communications to promote the team.
• Establish & maintain cooperative relationships with representatives of the community and fans.
• Increased brand awareness by creating and managing engaging social media content across various platforms.
• Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.

Company Overview: ETV News is a student-run television news program run by the TV Club at Eastern Connecticut State University.

• Managed all ETV social media accounts.
• Operate television & motion picture cameras to record scenes for television broadcasts, advertising, & motion pictures.
• Switch between video sources in a studio & on multi-camera remotes, using equipment such as switchers, video slide projectors, & video effects generators.
• Boosted engagement rates with the creation of compelling and visually appealing content.