Bryson Hussar
Bel Air,MD
Summary
Results-oriented individual with a passion for customer relations and client innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Success Operations Specialist
ESO
Belcamp, MD
05.2021 - Current
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Created reports outlining customer usage and retention metrics within Salesforce.
- Created cases within our Salesforce system to keep track of inquiries.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed customer inquiries and complaints in a professional manner.
- Managed crisis situations, ensuring minimal impact on customer satisfaction and loyalty.
Technical Support Analyst Tier 2
ESO
Belcamp, MD
01.2020 - 05.2021
- Installed, configured, tested, maintained, monitored, and troubleshot our medical software throughout various hospitals, nationwide.
- Provided technical assistance to resolve customer inquiries and problems related to the software.
- Responded promptly to helpdesk requests from customers regarding their technical queries or concerns.
- Demonstrated advanced product knowledge to solve customer issues.
- Guided customers through step-by-step solutions in a clear and concise manner.
Technical Support Analyst Tier 1
Digital Innovations
Forest Hill, MD
05.2018 - 01.2020
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Updated software upon release of vendor upgrades and patches.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
Education
Bachelor of Science - Computer Information Systems
Stevenson University
Stevenson, MD05-2018
Skills
- Case Management
- Cross-Functional Communication
- Project Management
- System implementation
- Process Documentation
- Planning and coordination
- Training Communication
- Customer Relations
- Microsoft Office
- Salesforce
Timeline
Customer Success Operations Specialist
ESO
05.2021 - Current
Technical Support Analyst Tier 2
ESO
01.2020 - 05.2021
Technical Support Analyst Tier 1
Digital Innovations
05.2018 - 01.2020
Bachelor of Science - Computer Information Systems
Stevenson University
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