Bryson Lord
San Antonio,TX
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Wildway LLC. Excelled in strategic planning and operations management, fostering cross-functional teamwork and implementing effective quality control procedures. Skilled in conflict resolution and staff development, significantly improving collaboration and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FSQM Manager
Wildway LLC
10.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Led development, training and maintenance of plant quality and food safety programs.
- Facilitated communication between various departments regarding food safety matters, creating an environment conducive to collaboration and problemsolving.
Team Leader
In-N-Out Burger
06.2018 - 10.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Apprentice
Atek Heating & Air
04.2017 - 05.2018
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
High School Diploma -
Lord's Academy
San Antonio, TX06.2017
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Strategic Planning
Operations Management
Project Management
Cross-Functional Teamwork
Customer Relationship Management (CRM)
Policy Implementation
Schedule Preparation
Product Management
Teamwork and Collaboration
Certification
- Certified HACCP & SQF Wildway - 1 Year
Timeline
FSQM Manager
Wildway LLC
10.2019 - Current
Team Leader
In-N-Out Burger
06.2018 - 10.2019
Apprentice
Atek Heating & Air
04.2017 - 05.2018
High School Diploma -
Lord's Academy
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