BRYSON O'NEAL

• Respond to internal and external customer inquiries regarding insurance benefits, provider contracts, eligibility, and claims.

• Analyze problems and provide appropriate information and solutions.

• Operate a PC/image station to obtain and extract information, documenting activities in the database.

• Maintain positive customer relations and coordinate with various functions within the company to ensure timely and appropriate resolution of requests.

• Research and analyze data to address operational challenges and customer service issues.

• Use computerized systems for tracking, information gathering, and troubleshooting.

• Handle outbound calls in the ZipDrug business area, providing necessary customer assistance.

• Company Overview: NAS
• I've taken on many leadership roles, such as leading 9 Logisticians in the ordering and processing of 4,243 consumable and repairable parts in an organizational timely manner
• I also have maintained a role that develops and/or recommends revisions to National Stock Number Total Item Records, which I provide commodity reviews and technical evaluations
• I've also had roles in which I sustained timely deliveries for required material outfitting for the whole command with clothing and vital supplies as a government cardholder
• Within my multiple roles, I had been entrusted with the responsibility to monitor and coordinate the status of the deliveries and liaise with the requestors, vendors and transport companies; maintaining a record and reporting the status of the requests on a regular bases
• Throughout my many responsibilities, I achieved exceptional knowledge and the strong values of team work, motivation and drive
• NAS