Bryson Ritter
Bluffdale,UT
Summary
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Morgan Stanley
09.2019 - 10.2023
- Respond to and resolve IT support tickets submitted by end-users
- Install, configure, and troubleshoot hardware and software for end-users
- Provide technical support for desktops, laptops, printers, and mobile devices
- Manage user accounts and permissions in Active Directory
- Collaborate with other IT teams to resolve complex technical issues
- Train end-users on new software and hardware systems
- Document IT processes and procedures for future reference and training purposes
- Worked on the level 1.5 team to resolve issues that level 1 agents were unable to resolve on the first call
Technical Support
AVG
06.2018 - 09.2019
- Respond to customer inquiries, such as answering questions from customers about the company's products or services
- Install and configure the antivirus software for users, or troubleshoot as needed
- Documented the issue within Salesforce
Customer Service Representative
Smith's Food and Drug
02.2013 - 03.2015
- Stock and inventory department merchandise
- Communicate new and on-going special programs and promotions to customers
- Answered questions regarding products sold within the department and throughout the store
- Assist with any financial transactions such as cashing checks, sending money transfers, or money orders
Caregiver
Morning Sun
01.2010 - 09.2018
- Activities of daily living: Assisting with bathing, grooming, toileting, dressing, and transferring
- Light housekeeping: Vacuuming, dusting, laundry, and running errands
- Medication: Administering medication according to physician instructions and providing medication reminders
- Meals and snacks: Preparing meals and snacks, and serving them
- Transportation: Driving to appointments and social activities, and helping them move in and out of vehicles
Customer Service Representative
Discover Financial Services
09.2008 - 10.2010
- Responsible for handling routine customer service inquires and problems via telephone, digital, or chat channels
- Would activate new credit cards for customers while trying to also sell protections such as identity theft protection
- Assisted customers with looking through other credit cards they might be interested in getting and helping them to see if they qualify
Education
Some College - Software Engineering
ITT Technical Institute-Murray
Murray, UT07.2010
Skills
- Salesforce
- Hardware Troubleshooting
- Software Troubleshooting
- Microsoft Windows
- Remote Access Software
- Active Directory
- Mac OS
- Mobile Devices
- Citrix
- IT Support
- Live Chat
- Remote Technical Support
- Call Center Experience
- Application Support
- Exceptional Customer Service
Certification
- Property and Casualty License - Utah Department of Insurance.
- Life and Health Insurance License - Utah Department of Insurance.
Timeline
Help Desk Technician
Morgan Stanley
09.2019 - 10.2023
Technical Support
AVG
06.2018 - 09.2019
Customer Service Representative
Smith's Food and Drug
02.2013 - 03.2015
Caregiver
Morning Sun
01.2010 - 09.2018
Customer Service Representative
Discover Financial Services
09.2008 - 10.2010
- Property and Casualty License - Utah Department of Insurance.
- Life and Health Insurance License - Utah Department of Insurance.
Some College - Software Engineering
ITT Technical Institute-Murray
Similar Profiles
Meeta VermaMeeta Verma
Director at Morgan StanleyDirector at Morgan Stanley
Joseph AgeeJoseph Agee
Wealth Management Associate at Morgan StanleyWealth Management Associate at Morgan Stanley
John SprengelJohn Sprengel
Licensed Financial Services Representative at Morgan StanleyLicensed Financial Services Representative at Morgan Stanley