Summary
Overview
Work History
Education
Skills
Timeline

Bryson Rowe

Yucaipa,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Funeral Director

Montecito Memorial Park And Mortuary
08.2023 - 02.2024
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Streamlined operations with effective communication between staff, clients, and vendors.
  • Increased customer retention, skillfully addressing concerns and resolving conflicts.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Coordinated transportation logistics for timely arrival of deceased to final resting place.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Collaborated with clergy members to plan meaningful and respectful memorial services.
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Arranged clergy, music and other service details for clients.
  • Completed death certificates, burial permits and other legal documents for families.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Improved appearance of remains with use of cosmetics.

Landscaper

Ontario International Airport
01.2023 - 08.2023
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
  • Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
  • Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Consistently met project deadlines through effective time management and prioritization of tasks.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Cultivated and replanted trees and plants to maintain landscaping areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Cut trees and shrubs to shape and maintain landscape.
  • Removed debris and waste from outdoor areas.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.

Assistant Manager - Talent Management

L.Quigley
06.2020 - 09.2022
  • Enhanced employee engagement by implementing innovative talent management strategies and initiatives.
  • Supported employee career development by designing personalized growth plans and providing coaching support.
  • Liaised between multiple business divisions to improve communications.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Assisted with employee engagement events or activities.

Plumbing Parts Assembly/Build

PSG Dover
04.2022 - 08.2022
  • Enhanced production efficiency by assembling parts according to specifications and quality standards.
  • Streamlined assembly processes for improved workflow and reduced downtime.
  • Collaborated with team members to assemble high-quality products in a timely manner.
  • Maintained clean and organized workstation, contributing to a safe and efficient work environment.
  • Utilized various hand tools and equipment for precise assembly of intricate components.
  • Monitored inventory, keeping necessary supplies on hand.
  • Participated in projects requiring assembly of large and small components.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Verified part numbers and placed parts in appropriate shipping containers.

Community Services Assistant

City Of Fontana - Community Services Department
03.2019 - 04.2020
  • Enhanced community engagement by coordinating and promoting various events and programs.
  • Improved community satisfaction by addressing concerns and providing timely assistance.
  • Assisted in organizing and executing successful community events, contributing to a stronger sense of belonging among residents.
  • Evaluated program effectiveness through data collection and analysis, informing future decisions on resource allocation and project focus areas.
  • Collaborated with local organizations to maximize resources and strengthen partnerships for improved service delivery.
  • Conducted regular site visits to monitor ongoing projects'' progress while maintaining relationships with key stakeholders involved in their implementation.
  • Established strong rapport with clients from diverse backgrounds through empathetic listening skills coupled with a genuine desire to help them address their unique needs.
  • Updated and maintained the Community Services Assistant website, providing current information on upcoming events, programs, and other relevant news for residents.
  • Implemented and developed programs to address poverty and inequality.
  • Coordinated with local government to provide resources to clients.

Small Package Sorter

UPS
10.2018 - 12.2018
  • Improved small package sorting efficiency by implementing a streamlined process and optimizing workstation organization.
  • Reduced manual handling errors through consistent use of barcode scanning technology in the sorting process.
  • Enhanced workplace safety by adhering to company protocols and maintaining a clean, organized work environment.
  • Supported overall warehouse operations by assisting with loading and unloading trucks as needed, ensuring seamless workflow across departments.
  • Maintained high levels of accuracy in package sorting through regular cross-checks and quality control measures.
  • Prevented damage to fragile items during the sorting process by carefully identifying appropriate handling methods and using protective materials when required.
  • Processed incoming and outgoing mail in accordance with postal regulations.

Customer Service Manager

Walmart Neighborhood Market
04.2015 - 10.2017
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
  • Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

General Studies

San Bernardino Valley College, San Bernardino, CA
12.2018

High School Diploma - General Studies

Serrano High School, Phelan, CA
06.2014

Skills

  • Customer Response
  • Grief Counseling
  • Funeral Planning
  • Mortuary Operations
  • Valid State Name Driver's License
  • Empathetic
  • Computer literacy
  • Compassionate communication
  • Time management
  • Active listening
  • Record keeping
  • Interpersonal skills
  • Professional demeanor
  • Decision-making abilities
  • Attention to detail
  • Adaptability and flexibility
  • Conflict resolution
  • Customer service
  • Event coordination
  • Service Sales

Timeline

Funeral Director - Montecito Memorial Park And Mortuary
08.2023 - 02.2024
Landscaper - Ontario International Airport
01.2023 - 08.2023
Plumbing Parts Assembly/Build - PSG Dover
04.2022 - 08.2022
Assistant Manager - Talent Management - L.Quigley
06.2020 - 09.2022
Community Services Assistant - City Of Fontana - Community Services Department
03.2019 - 04.2020
Small Package Sorter - UPS
10.2018 - 12.2018
Customer Service Manager - Walmart Neighborhood Market
04.2015 - 10.2017
San Bernardino Valley College - , General Studies
Serrano High School - High School Diploma, General Studies

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Bryson Rowe