Bryson Shafer
Escondido,CA
Summary
Over 10 years of experience in the service industry, specializing in customer service excellence. Proven track record of ensuring guest satisfaction and fostering repeat business. Strong ability to create welcoming environments that encourage customer loyalty.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Wilderness Guide
Austin Adventures
Billings, Montana
02.2022 - Current
- Guided groups through diverse wilderness trails and landscapes.
- Ensured safety by conducting pre-trip briefings and equipment checks.
- Led educational sessions on local flora, fauna, and conservation efforts.
- Monitored group dynamics, resolving conflicts and enhancing team experience.
- Developed guest relationships to achieve high level of satisfaction.
- Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
- Trained new tour guides in presentation skills, customer service, and safety protocols.
- Prepared meals for large groups using camp stoves or fire pits according to health department guidelines.
Lead Bartender
Pearl diver
Nashville, Tennessee
04.2018 - 02.2022
- Supervised bartending staff to maintain high service standards.
- Developed innovative cocktail recipes to enhance drink menu offerings.
- Managed inventory and ordered supplies to ensure bar readiness.
- Trained new bartenders on techniques and customer service skills.
- Ensured compliance with health and safety regulations at the bar.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
Bartender/Restaurant Server
The Pharmacy beer garden and burger parlour
Nashville, Tennessee
02.2015 - 02.2018
- Handled cash transactions accurately, ensuring secure payment processing at the bar.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Skills
- Problem solving
- Highly reliable
- Team player attitude
- Safe serving practices
- Point of sale systems
- Customer service
- Emergency first aid
- First aid and CPR
- Cocktail creation
References
References available upon request.
Certification
RBS serving alcohol
Timeline
Wilderness Guide
Austin Adventures
02.2022 - Current
Lead Bartender
Pearl diver
04.2018 - 02.2022
Bartender/Restaurant Server
The Pharmacy beer garden and burger parlour
02.2015 - 02.2018