Summary
Overview
Work History
Skills
Timeline
Generic

Bryson Shope

Columbus,OH

Summary

Experienced with food service management, including overseeing daily operations and staff development. Utilizes strong leadership and organizational skills to ensure smooth store functionality and customer satisfaction. Track record of implementing effective training programs and operational improvements.

Overview

2026
2026
years of professional experience

Work History

Training Store General Manager

Pizza Hut
2023 - Current
  • Led training initiatives to enhance team performance and operational efficiency.
  • Developed and implemented standardized training programs for new employees.
  • Oversaw daily store operations, ensuring adherence to company policies and procedures.
  • Mentored staff on customer service best practices and conflict resolution techniques.

General Manager

Tim Hortons
03.2021 - 08.2023
  • Engaged in training programs to develop skills in leadership and team collaboration within the workplace.
  • Maintained compliance with safety standards, promoting a safe working environment for all employees.
  • Participated in performance reviews, providing feedback that informed team development and operational adjustments.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Training Store General Manager

Dunkin' Donuts
01.2020 - 03.2021
  • Trained new team members on operational procedures and customer service standards.
  • Ensured compliance with food safety regulations and company policies during daily operations.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Implemented training programs to enhance staff performance and customer satisfaction.
  • Developed training materials and resources, ensuring alignment with organizational goals and compliance standards.

General Manager

Dunkin' Donuts
06.2019 - 01.2020
  • Assisted in daily operations management, ensuring workflow efficiency and adherence to company policies.
  • Supported team in implementing operational strategies to enhance service delivery and customer satisfaction.
  • Learned inventory management systems, contributing to accurate stock tracking and order fulfillment processes.
  • Coordinated staff schedules, optimizing workforce allocation for peak operational periods.

Skills

  • Store operations
  • Recruitment and hiring
  • Employee engagement
  • Customer engagement
  • Coaching
  • Sales training
  • Team building
  • Sales forecasting
  • Product analysis
  • Store leadership

Timeline

General Manager

Tim Hortons
03.2021 - 08.2023

Training Store General Manager

Dunkin' Donuts
01.2020 - 03.2021

General Manager

Dunkin' Donuts
06.2019 - 01.2020

Training Store General Manager

Pizza Hut
2023 - Current

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Bryson Shope