Summary
Overview
Work History
Education
Skills
Timeline
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Bryson Thomas

Kingwood

Summary

Dynamic Digital Team Lead at Walmart with a proven track record in conflict resolution and customer focus. Successfully trained and mentored team members, enhancing performance and fostering a collaborative environment. Demonstrated attention to detail and effective coaching, resulting in improved team efficiency and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Digital Team Lead

Walmart
02.2023 - 04.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Deli/bakery Associate

Walmart
04.2021 - 02.2023
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning slicers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.
  • Worked the deli/bakery freight to the floor.
  • Check the items on the floor daily for any that were outdated.

Personal Shopper

Walmart
09.2017 - 04.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.

Customer Service Manager

Walmart
10.2015 - 09.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Did audits on cash registers.
  • Took money to associates that needed it at their register.

Stocking Associate

Walmart
02.2015 - 10.2016
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.

Education

Preston High School
Kingwood, WV
05.2014

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring

Timeline

Digital Team Lead

Walmart
02.2023 - 04.2025

Deli/bakery Associate

Walmart
04.2021 - 02.2023

Personal Shopper

Walmart
09.2017 - 04.2021

Customer Service Manager

Walmart
10.2015 - 09.2017

Stocking Associate

Walmart
02.2015 - 10.2016

Preston High School

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Bryson Thomas