Bryson Thomas
Washington,NC
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sherwin Williams
Kinston, NC
09.2023 - Current
- Assisted in managing daily store operations and staff schedules.
- Trained new team members on product knowledge and customer service techniques.
- Supported inventory management through regular stock checks and replenishment.
- Implemented merchandising standards to maintain a visually appealing store layout.
- Collaborated with sales team to enhance customer engagement strategies.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in weekly meetings to discuss sales goals and operational improvements.
- Maintained cleanliness and organization of the store environment for safety standards.
Customer Service Specialist
Sherwin Williams Co
Washington, NC
11.2021 - 06.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations to enhance customer experience.
- Managed customer accounts and processed orders using CRM software.
- Conducted follow-up calls to ensure customer satisfaction and address concerns.
- Handled returns and exchanges while adhering to company policies.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered incoming customer inquiries regarding product and service information.
Education
High School Diploma -
Northside HIgh School
Pinetown, NC06-2020
Skills
- Inventory management
- Employee training
- Visual merchandising
- Customer service
- Sales analysis
- Team building
- Product knowledge
- Customer engagement
- Store organization
- Safety standards
- Conflict resolution
Timeline
Assistant Manager
Sherwin Williams
09.2023 - Current
Customer Service Specialist
Sherwin Williams Co
11.2021 - 06.2023
High School Diploma -
Northside HIgh School
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