Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Bryson Westcott

Las Vegas,NV

Summary

Dynamic and reliable professional with a proven track record at Harlø Steakhouse, enhancing customer satisfaction and loyalty through exceptional service and a mastery in cocktail crafting. Skilled in customer service and efficient problem-solving, I significantly increased repeat business. My outgoing personality and multitasking abilities have consistently elevated the dining experience, showcasing a commitment to excellence and innovation in the hospitality industry.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Harlø Steakhouse
11.2023 - Current
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Bartender

Rooftop Bar And Lounge
02.2021 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Barback

JT’s Bar & Grill
07.2019 - 11.2020
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.

Education

Bachelor - Psychology

California State University, Fullerton
Fullerton, CA
02.2023

Skills

  • Customer service
  • Complex Problem-solving
  • Outgoing personality
  • Strong multitasking
  • Highly reliable

Certification

CPR Certified, American Red Cross


Private Pilot, Federal Aviation Administration

Languages

Farsi
Professional Working
American Sign Language
Professional Working

Timeline

Bartender

Harlø Steakhouse
11.2023 - Current

Bartender

Rooftop Bar And Lounge
02.2021 - 10.2023

Barback

JT’s Bar & Grill
07.2019 - 11.2020

Bachelor - Psychology

California State University, Fullerton

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Bryson Westcott