Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryson Williams

Phoenix,AZ

Summary

Proven leader with extensive experience at Big Lots, adept in financial operations management and fostering team collaboration. Excelled in enhancing store performance through strategic thinking and effective problem-solving. Demonstrated ability to improve customer satisfaction and operational efficiency, showcasing a blend of hard and soft skills crucial for driving results.

Overview

4
4
years of professional experience

Work History

Store Manager

Big Lots
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Store Manager

Big Lots
10.2022 - 10.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Service Manager

Big Lots
10.2021 - 10.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and develop effective and practical solutions.

Freight Processing Lead

Big Lots
06.2020 - 10.2021
  • Assisted with the development of company-wide freight policies and procedures, helping create a more organized and efficient workplace for all employees involved in the transportation process.
  • Established strong relationships with clients by proactively addressing their concerns and ensuring their needs were met in a timely manner.
  • Resolved shipment issues promptly, minimizing delays and maintaining positive client relationships.
  • Reduced shipping errors by consistently maintaining accurate documentation for all transported goods.
  • Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes to meet departmental goals.

Education

Bachelor of Arts - Business Administration

Arizona State University
Tempe, AZ
05.2025

Skills

  • Problem-Solving
  • Multitasking and Organization
  • Team leadership and coaching
  • Goals and performance
  • Strategic thinker
  • Culture development
  • Financial operations management
  • Decision-Making
  • Teamwork and Collaboration

Timeline

Store Manager

Big Lots
10.2023 - Current

Assistant Store Manager

Big Lots
10.2022 - 10.2023

Service Manager

Big Lots
10.2021 - 10.2022

Freight Processing Lead

Big Lots
06.2020 - 10.2021

Bachelor of Arts - Business Administration

Arizona State University

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Bryson Williams