Bryson Woods

Customer Service Representative/Support

Hugo's Family Marketplace

07.2022 - Current

I was hired as a cashier at Hugo's (A large local grocery store).
And I subsequently was promoted to Customer Service
At Customer Service I am responsible for around 20,000-30,000 dollars worth of money and equipment.
I also send invoices to Corporate on a semi-consistent basis.
I have received multiple accolades from my costumers, that were reported to my managers.
As a result I received a store award for great customer service and care.
I love working with people, young and old, and strive to provide a warm, comfortable, and exciting workplace environment.
I enjoy listening to peoples experiences and life stories, and doing activities with them.
At Hugo's I also field calls, and am responsible for answering customer's questions, and fixing their problems.
I try to put a little bit of happiness and joy into everyone I meet.
I strive to be a go-getter, and go above and beyond the help those that call in with problems.
Reinforced a customer-centric culture within the team by consistently upholding the importance of empathy, understanding, and patience in all interactions with customers.
In all situations I try to figure out the problem and engage those who have issues with the product(s) at our store.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Worked to streamline call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.