Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brystal Martin

Anchorage ,Alaska

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Paint Department Associate

The Home Depot
02.2024 - Current
  • Established rapport with customers by actively listening to their needs and offering expert advice on paint selection, application techniques, or surface preparation.
  • Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
  • Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Effectively balanced multiple responsibilities including cashiering duties, maintaining department cleanliness standards, restocking shelves regularly.
  • Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
  • Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
  • Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.
  • Assisted in staff training and development, imparting knowledge of paint products, techniques, and industry trends.
  • Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Operated POS system to total purchases and receive and process cash, credit and debit card payments.
  • Alerted customers of department promotions and sales to increase overall departmental sales Number%.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Reduced waste by implementing proper paint disposal methods, adhering to environmental guidelines.

Front Desk Receptionist

The Alaska Club
04.2023 - 09.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Clean Team

The Alaska Club
04.2023 - 09.2023
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
  • Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
  • Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
  • Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
  • Assisted in reducing waste by properly sorting recyclables, contributing to eco-friendly initiatives.
  • Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
  • Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use.
  • Contributed to a well-organized stockroom by monitoring inventory levels and promptly notifying supervisors of supply needs.
  • Delivered exceptional floor care services including vacuuming, mopping, and polishing to enhance the overall appearance of spaces walked upon daily by clients and employees alike.
  • Efficiently managed time allocation between multiple areas requiring attention, ensuring all spaces were serviced within designated timeframes.
  • Increased customer satisfaction through attention to detail in maintaining facility appearance.
  • Performed thorough window washing services that resulted in crystal clear panes and increased natural light within the facility.
  • Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
  • Provided excellent customer service by addressing concerns promptly and professionally, leading to positive feedback from clients and supervisors.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Education

Wasilla Job Center
Wasilla, AK

Skills

  • Surface preparation techniques
  • Color matching expertise
  • Record Keeping Abilities
  • Organizational capabilities
  • Color theory knowledge
  • Equipment operation know-how
  • Coating Application Methods
  • Paint mixing proficiency
  • Quality control understanding
  • Public speaking abilities
  • Brand Awareness
  • Upselling strategies
  • Loss prevention strategies
  • Friendly and Helpful
  • Customer Service
  • Reliable and Responsible
  • Attention to Detail
  • Customer Assistance
  • Adaptable and Flexible
  • Team Cooperation
  • Cash Handling
  • Flexible Hours
  • Organization
  • Inventory and Stocking
  • Cash Register Operation
  • Store Opening and Closing
  • Safety and Cleanliness Standards
  • Building Customer Loyalty
  • Product Knowledge
  • Ability to Lift 40 pounds
  • POS Software

Certification

  • First Aid/CPR Certified

Timeline

Paint Department Associate

The Home Depot
02.2024 - Current

Front Desk Receptionist

The Alaska Club
04.2023 - 09.2023

Clean Team

The Alaska Club
04.2023 - 09.2023

Wasilla Job Center

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Brystal Martin