Summary
Overview
Work History
Skills
Timeline
Generic

Brystal Miller

Springfield,IL

Summary

Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.

Overview

7
7
years of professional experience

Work History

Bar Manager

Brewski's Pub
Springfield, IL
04.2022 - Current
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Restocked beer and liquor regularly and after special events.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained new employees to perform duties.

Bartender

City Pool Hall
Chicago, IL
09.2019 - 03.2022
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Cleansed glasses with sanitizing solution after each use.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Stocked ice bins and coolers as needed throughout shift.
  • Developed good working relationships with fellow employees through effective communication.
  • Assisted in setting up the bar for service shift.
  • Greeted customers and provided excellent customer service.
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Server

Brickhouse Grill & Pub
Springfield, IL
06.2017 - 03.2019
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Followed health safety guidelines when preparing and serving food products.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Skills

  • Event Coordination
  • Organizational ability
  • Safe serving knowledge
  • Training and mentoring
  • Shift Scheduling
  • Customer Relationship Building
  • Wine and liquor expertise
  • Safety awareness
  • Strong communication skills
  • Meeting preparation
  • Multitasking and prioritization

Timeline

Bar Manager

Brewski's Pub
04.2022 - Current

Bartender

City Pool Hall
09.2019 - 03.2022

Server

Brickhouse Grill & Pub
06.2017 - 03.2019

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Brystal Miller