Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Hi, I’m
Brystal Wilkinson
Mckenzie ,TN
Summary
Overview
12
years of professional experience
1
Certification
Work History
Walmart
Certified Pharmacy Technician
10.2012 - Current
Job overview
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated verification and filling of more than 600+ daily prescriptions in high-volume retail pharmacy environment.
Education
Greenfield High SchoolGreenfield
High School Diploma
05.2011
University Overview
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Filling Prescriptions
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance Verification
- Pharmacy Law Compliance
- Drug Classification Knowledge
- Drug Inventory Control
- Prescription Verification
- Interpreting and Processing Medication Orders
- Answering customer questions
- Supply Restocking
- Drug Inventory Management
- Processing payments
- Receiving incoming supplies
- OTC Recommendations
- Attention to Detail
- Prioritization and Organization
- Cash Register Operations
- Payment Processing
- CardioPartners CPR certified
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walmart
10.2012 - Current
Greenfield High School
High School Diploma
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