Brytani Ball
Huffman
Summary
Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals. Looking for a long term career.
Overview
12
12
years of professional experience
Work History
Delivery Driver
DoorDash
08.2020 - Current
- Delivered food orders efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated optimal routes using GPS technology to minimize delivery times and fuel consumption.
- Maintained accurate order tracking and communication with customers throughout delivery process.
- Implemented best practices for safe handling of food items to comply with health regulations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Ops Associate/ Cash Room Clerk
JCPenney
06.2023 - 02.2025
- Led team in executing merchandising strategies to enhance product visibility and sales performance.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Developed training materials for new associates, fostering a collaborative learning environment.
- Implemented customer service best practices, ensuring consistent positive shopping experiences.
- Executed daily operational tasks while adapting quickly to changing store demands and priorities.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Managed cash handling processes, ensuring accuracy and compliance with company policies.
- Conducted daily reconciliations of cash drawers, identifying discrepancies and resolving issues promptly.
- Demonstrated attention to detail when completing tasks such as balancing registers, preparing bank deposits, verifying currency denominations, recording transaction details accurately.
Intake Specialist/ Label Generator/Warehouse Packager
Aqua Solutions
09.2013 - 08.2020
- Conducted thorough client assessments to gather information for service eligibility and needs analysis.
- Coordinated intake processes, ensuring timely scheduling of evaluations and follow-ups with clients.
- Developed and maintained comprehensive client files, adhering to confidentiality protocols and data integrity standards.
- Streamlined document management by implementing electronic filing systems, enhancing accessibility and efficiency.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Operated forklifts and pallet jacks to move inventory within warehouse environment.
- Trained new employees on packing procedures, safety protocols, and equipment operation.
- Ensured accuracy in order fulfillment by carefully picking items according to pick lists.
Education
GED -
Edgecombe Community College
Tarboro, NCSkills
- Positive attitude
- Customer service
- Data entry
- Critical thinking skills
- Records maintenance
- Microsoft office
- Active listening
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
Timeline
Ops Associate/ Cash Room Clerk
JCPenney
06.2023 - 02.2025
Delivery Driver
DoorDash
08.2020 - Current
Intake Specialist/ Label Generator/Warehouse Packager
Aqua Solutions
09.2013 - 08.2020
GED -
Edgecombe Community College