BRYTANIE McKAY
Lewisburg,TN
Summary
Security Officer with 12 years in the security field, including client and public
relations and supervisory skills.
Extensively trained in defensive tactics and conflict resolution.
Dedicated law enforcement professional with more than 7 years managing
security teams and law enforcement officers. Personable leader who comfortably
interacts with people from diverse cultures and backgrounds.
Overview
2026
2026
years of professional experience
Work History
Medical Records Technician
Veteran Affairs
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals to ensure accurate recordkeeping practices were upheld consistently across all departments.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Facilitated smooth transitions between care providers by promptly transferring medical records upon request.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Title Company Administrator
First Commerce Title
06.2023 - Current
- Manages title administration process.
- Receives and files realty titles.
- Communicate with customers for documentation, coordinate closings.
- Drafts and reviews to identify clerical errors. Ensures official recording government agencies is completed in the allotted timeframe.
- Handles real estate titles in accordance with state laws, regulations, and geography of area.
- Maintained professional and effective public relations with customers.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Assessed the effectiveness of current administrative practices regularly identifying areas requiring improvement or optimization initiatives.
- Maintained a well-organized filing system for easy access to important documents and records.
City Carrier Assistant
United States Post Office
10.2022 - 06.2023
- Prepared and separated all classes of mail to be distributed on established route.
- Handled undeliverable mail in accordance with procedures.
- Familiar with postal laws, regulations, products and geography of area.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Planned and cased mail in sequence of delivery for designated route.
Final Assembly Technician/Repair Technician
Gibson Guitar
04.2021 - 10.2022
- Expert in the installation of hardware and electronics on all guitar models.
- Detailed products free from residue and cosmetic blemishes, prepared them for customer purchase.
- Performed assembly of products according to specifications and instructions.
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Reassembled and adjusted components to meet required specifications.
Shift Manager/Service Delivery Associate
TAK Distrobutions/ Amazon
01.2020 - 04.2021
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Manages 40+ driver associates to ensure swift and timely delivery of 6,000+ packages.
- Maintains employee schedules and business requirements. Trains drivers on proper delivery and driving techniques.
Rural Mail Carrier Associate
United States Post Office
05.2019 - 01.2020
- Responsible for sorting, receiving, and loading the mail for distribution on an established route.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs. Returned collected mail, paperwork and any money received to the Post Office.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for customer and the post office.
Training Document Specialist
Elections Systems & Software
08.2018 - 05.2019
- Coordinated project documentation requests with project managers while gathering input for project documents reports and templates.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Created and revised e-learning instructional materials for variety of audiences.
- Created and maintained the templates and components for rapid courseware development.
- Supported implementation and ongoing delivery of the training curriculum while reviewing documents for accuracy and compliance with standards.
- Generated technical reports for data outlining project results. Designed standardized documents and forms for project file documentation.
Armed Security Officer
United States Air Force
11.2005 - 12.2017
- Patrolled facilities and served as a general security presence and visible deterrent to crime and rule infractions over 1,150 square-mile radius.
- Reported all incidents, accidents and medical emergencies to law enforcement.
- Responded quickly to medical emergencies, bomb threats and fire alarms.
- Answered alarms and investigated disturbances.
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
- Issued security badges and visitor passes to all guests.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Trained and managed a staff for 80+ associates.
- Assessed and trained personnel for promotion to cross-functional operations.
Staffing Coordinator/Advance Scheduler
United States Air Force
12.2009 - 11.2011
- Planned travel arrangements for 500+ executives and staff.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Wrote reports and correspondence from dictation and handwritten notes.
- Maintained an up-to-date department organizational chart.
- Created PowerPoint presentations used for business development.
- Created weekly and monthly reports and presentations.
- Managed the day-to-day calendar for the company's senior director.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Organized files, developed spreadsheets Managed staff schedules for all shifts and events for 500+ employees.
Education
Coursework towards Criminal Justice -
Community College of the Air Force
Criminal Justice
Kaplan University - Omaha
Omaha, NESkills
- Field supervision & experience
- Pre-sentence investigations
- Corrections experience
- Firearm Training
- Advanced Defensive Tactics training
- Exceptional communication skills
Timeline
Title Company Administrator
First Commerce Title
06.2023 - Current
City Carrier Assistant
United States Post Office
10.2022 - 06.2023
Final Assembly Technician/Repair Technician
Gibson Guitar
04.2021 - 10.2022
Shift Manager/Service Delivery Associate
TAK Distrobutions/ Amazon
01.2020 - 04.2021
Rural Mail Carrier Associate
United States Post Office
05.2019 - 01.2020
Training Document Specialist
Elections Systems & Software
08.2018 - 05.2019
Staffing Coordinator/Advance Scheduler
United States Air Force
12.2009 - 11.2011
Armed Security Officer
United States Air Force
11.2005 - 12.2017
Coursework towards Criminal Justice -
Community College of the Air Force
Criminal Justice
Kaplan University - Omaha
Medical Records Technician
Veteran Affairs
References
References available upon request.
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