BRYTTANY STEWART
Stone Mountain,GA
Summary
I am a Front Office Coordinator / Oral Surgical assistance with 5 years of experience with an excellent reputation for resolving problems and improving customer satisfaction. I excel in organizing and providing superb service and care to patients and clients. I am charismatic, personable, and naturally friendly, I possess exceptional written and verbal communication skills. I am diligent, detail-oriented, proficient, and will make a valuable addition to any dental team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Ideal Dental Care
Decatur , GA
2023.07 - Current
- Maintained accurate records of all incoming and outgoing correspondence.
- Updated customer contact information in database systems.
- Ensured accuracy of data entry into the computer system.
- Scheduled appointments for clients and visitors.
- Assisted with filing paperwork both electronically and manually.
- Verified accuracy of information before entering it into the database system.
- Processed payments from clients in a timely manner.
- Managed front desk operations during shifts worked.
- Researched customer account information to respond to inquiries and resolve disputes.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Front Desk Coordinator- Temp Position
Nuvia Dental Implant Center
Marietta , GA
2023.02 - 2023.07
- Managed all front desk tasks and procedures to ensure proper office workflow
- Acted as liaison between dentists, hygienists, and patients
- Handled heavy phone and waiting room volumes in a calm manner
- Inputted information and updated patient electronic medical records
- Directed incoming telephone calls to necessary staff and/or other departments
- Checked patients in and out and collected fees and account balances
- Retrieved all medical records for the doctor or nurse, ensuring an efficient and prompt experience for patients
- Schedules patients for dental appointments
- Maintained cleanliness and sanitation of dental clinic according to OSHA standards.
Surgical Assistant
Atlanta Oral and Maxillofacial Surgery
Alpharetta , GA
2021.02 - 2023.01
- Placed topical anesthetic
- Provided chair-side assistance by keeping the operating field clear, passing instruments, and suctioning
- Assisted with preparing, transporting, positioning, and draping patients
- Assisted the oral surgeon during the examination, treatment, and surgical operations of patients
- Reviewed and documented treatment by charting in patient records
- Prepared daily surgical trays and administered X-ray examinations
- Ensured infection control through sterilization of medical instruments and operatory rooms
- Informed patients of pre-op and post-op instructions
- Assisting the surgeon in all phases of patient care such as evaluations.
Education
High School / GED -
Keystone National High School
01.2015
Dental Assist Certificate -
Gwinnett Dental Career Academy
Skills
- Patient Scheduling
- Document Preparation
- Administrative Support
- HIPAA Compliance
- Billing Procedures
- Payment Processing
- Surgical Procedures
- Dental Procedures
- Digital X-Rays
- Customer Service
- Local Anesthetic
- Eaglesoft
- OMS dental software
- Dental Implants
- Oral Pathology
- Teeth Extractions
- Patient Care
- Vital Signs IV
- Microsoft CPR
- Dentrix
Certification
- Radiology Certification, 03/01/20
- CPR, 03/01/20
Additional Information
- Completing patient charting, clinical and pharmacy logs according to practice standards. Follows all clinical-related policies and procedures as well as OSHA, AAAHC and practice clinical guidelines. Took, developed, and mounted dental radiographs, including bitewings, using digital X-rays and computers. Maintained accountability of instruments and other dental supplies, and recorded patient health histories accordingly.
- The Front Desk / Dental Coordinator with 3 1/2 years of experience with an excellent reputation for resolving problems and improving customer satisfaction. I excel in organizing and providing superb service and care to patients and clients. I am charismatic, personable, and naturally friendly, I possess exceptional written and verbal communication skills. I am diligent, detail-oriented, proficient, and will make a valuable addition to any dental team.
Personal Information
Title: Front Desk / Dental Coordinator
Timeline
Front Office Coordinator
Ideal Dental Care
2023.07 - Current
Front Desk Coordinator- Temp Position
Nuvia Dental Implant Center
2023.02 - 2023.07
Surgical Assistant
Atlanta Oral and Maxillofacial Surgery
2021.02 - 2023.01
High School / GED -
Keystone National High School
Dental Assist Certificate -
Gwinnett Dental Career Academy
- Radiology Certification, 03/01/20
- CPR, 03/01/20
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