Brandy Smith
Miami,FL
Summary
Ambitious Director of Clinical Operations looking to expand my knowledge and experience. I would like to share my true dedication to this industry as I've spent my entire life focused on making a difference in healthcare and improving quality outcomes. With 12 years of experience including Director of Nursing and NHA as well as MDS/Quality/reimbursement. I pride myself on leadership, leading by example, positive reinforcement and being apart of the process in any way necessary to improve clinical outcomes and leading people to love what they do.
Overview
21
21
years of professional experience
Work History
Regional Director of Clinical Operations
Mission Point Healthcare
Detroit , MI
2022.03 - Current
- Provided guidance on interpretation of regulatory requirements related to the conduct of clinical studies.
- Implemented quality assurance processes for data collection, management and analysis from all clinical trial sites.
- Ensured compliance with ICH-GCP guidelines across all regions in which research was being conducted.
- Identified areas for process improvement within the Clinical Operations department, including streamlining procedures and enhancing communication among team members.
- Evaluated emerging technologies that could improve or enhance existing systems or processes used in the Clinical Operations Department.
- Negotiated contracts with vendors, investigators, study sites and other third parties involved in the conduct of a study.
- Facilitated communications between regional teams by organizing weekly meetings to discuss progress on ongoing projects.
- Advised executive leadership on best practices related to risk management strategies in order to minimize potential liabilities associated with conducting international studies.
- Led efforts in developing SOPs related to Clinical Operations functions.
- Reviewed safety data collected during clinical trials for accuracy and completeness prior to submission.
- Cultivated relationships with external organizations like universities, hospitals, research centers that are involved in research collaborations.
- Participated in industry conferences as a representative of the organization's Clinical Operations department.
- Developed and implemented clinical operations plans to ensure successful execution of clinical trials.
- Created and maintained strong relationships with key stakeholders, such as sponsors, CROs and vendors.
- Oversaw budgeting and resource allocation for clinical operations activities.
- Monitored performance of clinical operations staff to ensure compliance with applicable regulations and standards.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Director of Nursing
Regency Heights
Detroit , MI
2017.09 - 2022.02
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.
- Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
- Implemented changes needed to correct deficiencies found during state inspections.
- Monitored development, implementation and updates of individualized care plans.
- Budgeted, managed and scheduled staff of 75 nurses, 125 CNAs, fostering environment supportive of both staff and patients.
- Led and motivated over 275 employees through supervision, training and coaching on duties and daily operational activities of safe infection control practices throughout the COVID pandemic.
- Directed daily operations at facility caring for more than 160 individuals.
- Collaborated with QAPI team to develop outcomes statistics.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Recruited well-qualified candidates to fill vacancies and offer residents quality care.
- Facilitated Improvement of facility star rating from 2 star to 4 star.
- Decreased UPHD rates to below 10%.
- Led an annual state survey resulting in 2 nursing citations.
- Led an Infection control survey during COVID pandemic resulting in 0 citations.
- Managed staffing during COVID pandemic for 18 months without the use of agency staffing.
- Provided guidance on interpretation of regulatory requirements related to the conduct of clinical studies.
Director of Nursing
Advantage Living Centers
Harper Woods , MI
2015.07 - 2017.08
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Reduced overtime of nursing staff, increasing productivity and generating positive reflection on management.
- Decreased UPHD rate.
- Facilitated facility's documentation process from paper charting to electronic charting.
- Introduced facility to change in corporate management with introduction of new company policies and procedures.
- Directed daily operations at facility caring for more than 150 individuals.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Collaborated with QAPI team to develop outcomes statistics.
MDS Coordinator
Advantage Living Centers
Wayne , MI
2013.06 - 2015.07
- Coordinated completion of resident assessments in accordance with current federal and state regulations.
- Managed comprehensive, interdisciplinary assessments for patient admissions and annual reviews.
- Helped develop comprehensive resident assessment and care plans for 150-bed facility.
- Verified quality of assessments in accurately reflecting physical, mental and psychosocial status of each resident.
- Reviewed and validated care plan reports and monitored follow-up actions to identify systemic deficiencies.
- Improved facilities reimbursement rate and overall Quality Measures.
- Collaborated with interdisciplinary healthcare professionals to develop and modify individualized care plans for patients in multiple units.
- Managed and directed 2 individuals within organization.
- Planned and conducted studies on areas such as patient enrollments and recordkeeping trends.
- Obtained RAC-CT Certification
Rehabilitation Registered Nurse
Advantage Living Centers
Wayne , MI
2012.03 - 2013.06
- Assisted in teaching rehabilitation nursing techniques to help patients develop self-care skills necessary to transition to independent living.
- Prepared patients for self-management and decision-making responsibilities.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Structured comprehensive individual recovery plans to assist patients suffering from chronic illnesses and long-term disabilities.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Certified Nursing Assistant
Four Chaplains Nursing Care Center
Westland , MI
2004.10 - 2007.07
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Documented activities and recorded information in EMR system.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Certified Nursing Assistant
Advanced Nursing Center
Inkster , MI
2003.02 - 2004.08
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Played games with patients to boost mood, improve memory and provide light entertainment.
- Cultivated relationships with residents to support happiness and emotional well-being.
Education
Nursing Home Administration - Nursing Home Administrator
Madonna University
Livonia, MI03.2021
Bachelor of Science -
University of Michigan - Flint
Flint, MI12.2018
Associate of Science - Nursing
Wayne County Community College District
Detroit, MI04.2012
High School Diploma -
John Glenn High School
Westland, MI06.2004
Some College (No Degree) - Nursing
Eastern Michigan University
Ypsilanti, MISkills
- Multidisciplinary team collaboration
- Recruiting and hiring
- Profitability strategies
- Acute and rehabilitative care
- Quality assurance controls
- Patient relations
- Census goals
- Regulatory requirements
- Staff supervision
- Healthcare delivery
- Patient safety
- Personnel management
- Facility oversight
- Performance metrics
- Records maintenance
- Schedule management
- Employee retention strategies
- Health information systems
- Infection Preventionist Certification
- BLS Certified
- Clinical Supervision
- Budget Oversight
- Quality Improvement
- Compliance With Regulatory Guidelines
- Clinical Quality Improvement
- Resource Coordination
- Clinical Standards
- Improving Clinical Quality Outcomes
- Marketing Initiatives
- Developing Training Programs
Accomplishments
- Decreased UPHD rates to below 10%.
- Improved Facility Star Rating from 2 to 4 Stars.
- Obtained an Annual Survey of 2 nursing citation.
- Recognized nomination of Leader of the Year for outstanding performance and team contributions at Advantage Living Centers.
- HCAM Clark Sawyer Memorial Scholarship Award Recipient.
- Infection Preventionist Certification.
- Led facility through COVID pandemic for 18 months without use of agency staffing.
- Excellent state survey compliance history
Timeline
Regional Director of Clinical Operations
Mission Point Healthcare
2022.03 - Current
Director of Nursing
Regency Heights
2017.09 - 2022.02
Director of Nursing
Advantage Living Centers
2015.07 - 2017.08
MDS Coordinator
Advantage Living Centers
2013.06 - 2015.07
Rehabilitation Registered Nurse
Advantage Living Centers
2012.03 - 2013.06
Certified Nursing Assistant
Four Chaplains Nursing Care Center
2004.10 - 2007.07
Certified Nursing Assistant
Advanced Nursing Center
2003.02 - 2004.08
Nursing Home Administration - Nursing Home Administrator
Madonna University
Bachelor of Science -
University of Michigan - Flint
Associate of Science - Nursing
Wayne County Community College District
High School Diploma -
John Glenn High School
Some College (No Degree) - Nursing
Eastern Michigan University
Similar Profiles
Kathryn BlackKathryn Black
Registered Dietitian Intern at Mission Point HealthcareRegistered Dietitian Intern at Mission Point Healthcare
Patricia HydePatricia Hyde
HR Benefits Manager at Mission Point HealthcareHR Benefits Manager at Mission Point Healthcare
Yolanda FarrYolanda Farr
Eastern Regional Clinical Consultant/Manager at Mission Point Healthcare Services/HypercareEastern Regional Clinical Consultant/Manager at Mission Point Healthcare Services/Hypercare