BEN SMITH
Orlando,United States
Summary
Dynamic hospitality professional with over 10 years of experience in restaurant management. Well rounded leader with experience in upscale dining, private dining, country club and hotel operations. Skilled in boosting revenue, having increased sales from 1.2M to 3M in just two years at SLATE. Proven track record in customer service excellence and efficient team management, with successful roles ranging from server to general manager. Adept at implementing SOPs and performance evaluations to enhance operational efficiency. Passionate about delivering memorable experiences and team morale.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Food & Beverage Assistant Manager
Four Seasons Resort Orlando
Orlando, United States
09.2024 - 01.2025
- Responsible for the daily operations at Plancha, including restaurant staff and the beverage cart at Tranquilo Golf Club.
- Developed relationships with Four Seasons Private Residences & Golf Club members.
- Assisted with member events at the clubhouse and hotel by working with bqts team.
- Experience with BEO's and event obligations.
Operations Manager
Reflections at Glasshouse
Orlando, United States
03.2024 - 07.2024
- Inauguration of the first restaurant at the Glasshouse Apartments.
- Assisted with restaurants spatial configurations and menu planning.
- Developed delivery system to residences in a hotel style setting.
- Ensured compliance with all licensing requirements.
- Recruited and trained staff.
General Manager
SLATE
Orlando, United States
12.2022 - 01.2024
- Managed all aspects of daily operations for an upscale modern American restaurant in Dr. Phillips.
- Led initiatives to improve sales which increased annual revenue from 1.2M to 3M over 2 years.
- Conducted regular performance evaluations, provided coaching and feedback, and implemented employee development to enhance productivity and morale.
- Built and maintained relationships with f&b vendors and suppliers.
Assistant General Manager
SLATE
Orlando, United States
06.2019 - 11.2022
- Managed/guided team in achieving individual and collective goals.
- Assisted in developing and executing SOP's to enhance efficiency and productivity.
- Collaborated with boh to ensure smooth communication and coordination between foh and boh.
- Staff Scheduling and BEO's.
Service Manager
SLATE
Orlando, United States
10.2018 - 05.2019
- Oversaw daily operations from open to close.
- Implemented new customer service protocols resulting in increased customer retention.
- Created S&L reports summarizing daily shifts, progress towards objectives, and areas of improvement.
Server
The Boathouse
Orlando, United States
04.2015 - 08.2018
- Opening team member.
- Top 5 highest grossing restaurants in the country.
- Efficiently managed multiple tables simultaneously, prioritizing tasks to deliver prompt and attentive service in a high-volume setting.
- In-depth knowledge of seafood cuisine, as well as beef grades and cuts.
Server
BondSt
New York, United States
01.2013 - 08.2014
- Efficiently served food and beverages in a timely manner to multiple tables simultaneously.
- Upscale Japanese restaurant with extensive knowledge of sushi and sake.
- Team lead with key holder responsibilities.
Entertainment
Disney
Tokyo, Japan
01.2006 - 09.2010
- Performed various roles in parades and shows at Walt Disney World & Tokyo Disney Resort as a Face Character.
Skills
- Leadership
- Problem Solving
- P&L Analysis
- Conflict Resolution
- Customer Service
- Marketing
- Team Building
- Detail Oriented
- Menu Planning
- Time Management
Certification
- ServeSafe
- WSET Level 1
Languages
Japanese
Limited
Timeline
Food & Beverage Assistant Manager
Four Seasons Resort Orlando
09.2024 - 01.2025
Operations Manager
Reflections at Glasshouse
03.2024 - 07.2024
General Manager
SLATE
12.2022 - 01.2024
Assistant General Manager
SLATE
06.2019 - 11.2022
Service Manager
SLATE
10.2018 - 05.2019
Server
The Boathouse
04.2015 - 08.2018
Server
BondSt
01.2013 - 08.2014
Entertainment
Disney
01.2006 - 09.2010
Similar Profiles
Karoline RosadoKaroline Rosado
Spa Manager at Four Seasons Resort Orlando at Walt Disney World® ResortSpa Manager at Four Seasons Resort Orlando at Walt Disney World® Resort
Jayline BerdecíaJayline Berdecía
Reservations Agent at Four Seasons Resort Orlando At Walt Disney World ResortReservations Agent at Four Seasons Resort Orlando At Walt Disney World Resort
Khristina AndersonKhristina Anderson
In-Room Dining Coordinator/On-Call Hostess at Four Seasons Resort Orlando at Walt Disney World®In-Room Dining Coordinator/On-Call Hostess at Four Seasons Resort Orlando at Walt Disney World®
Marsha Browne-ClarkeMarsha Browne-Clarke
Medical Assistant at Central Florida Kidney SpecialistsMedical Assistant at Central Florida Kidney Specialists
Nicholas LeiteNicholas Leite
Finance Tech Intern at RJ+Finance Tech Intern at RJ+