Binyam (Ben) Tesfagaber

With over 10+ years of experience in a front facing a customer service environment, I am able to adapt and think quickly on my feet to ensure the customer/client is always left with a positive experience while also maximizing return.

• Worked along Southern Development and Construction where we researched and provided suggestions on how to improve key areas in the services strategies.
• After submitting our findings to SDC, they informed us they would be using our suggestions and actual powerpoint presentation to better train employees.
• Cornerstone (Service Learning Project): Led team of 4 other students in a social entrepreneurship project in which $1,071 was raised for Devereux Florida allowing 5-6 kids attend summer camps they otherwise wouldn’t have been able to.
• Capstone: Led team of 3 other students through an industry analysis of big box retailers to identify a potential unique value proposition for our client, Target.
• Once found, we also performed a strategic analysis of Target, which led to our strategic recommendation.
• Nominated by lab and course professor for ‘The Great Capstone Competition’ in which we presented our idea in front of Target representatives and reached the semi-finals.