Summary
Overview
Work History
Education
Skills
Timeline
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Bobbie Tittle

Springtown,TX

Summary

Dynamic leader with a proven track record in small business operations and financial management, honed at Property Investment Caretakers and Sun Country Bank. Excelled in building robust customer relationships and driving revenue growth through strategic marketing and exceptional service. Skilled in decision-making and teamwork, consistently enhancing operational efficiency and client satisfaction.

Overview

27
27
years of professional experience

Work History

Small Business Owner/Property Manager

Property Investment Caretakers
05.2012 - 04.2024
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Completed annual rent calculations using housing database software.

Customer Relations Representative

Verizon Inc
09.2002 - 08.2005
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
  • Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
  • Reduced response time by implementing efficient processes for handling customer requests and concerns.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Responded to customer requests for products, services, and company information.
  • Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
  • Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Property Manager

J & S Property Management
03.1997 - 03.2005
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Maintained sufficient number of units market-ready for lease.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coordinated appointments to show marketed properties.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Personal Banker

Sun Country Bank
02.2001 - 09.2003
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Bank Teller

Bank Of America
08.1998 - 12.2001
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Education

Certification - Property Management

Ashworth College
Norcross, GA
10.2011

Associate of Science - Business Administration And Management

Victor Valley College
Victorville, CA
05.2000

Skills

  • Small business operations
  • Planning and execution
  • Vendor Relations
  • Business marketing
  • Business management and development
  • Financial Management
  • Customer Service
  • Decision-Making
  • Customer Relations
  • Teamwork and Collaboration
  • Relationship Building
  • Marketing Strategies
  • Desktops, Laptops, and Mobile Devices

Timeline

Small Business Owner/Property Manager

Property Investment Caretakers
05.2012 - 04.2024

Customer Relations Representative

Verizon Inc
09.2002 - 08.2005

Personal Banker

Sun Country Bank
02.2001 - 09.2003

Bank Teller

Bank Of America
08.1998 - 12.2001

Property Manager

J & S Property Management
03.1997 - 03.2005

Certification - Property Management

Ashworth College

Associate of Science - Business Administration And Management

Victor Valley College

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Bobbie Tittle