Summary
Overview
Work History
Education
Skills
Timeline
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Brett Romanoski

Green Cove Springs,FL

Summary

Passionate, intelligent and team-driven Client Care Specialist with the ability to work under pressure and meet strict deadlines with minimal supervision to accomplish and exceed goals. Possess strong communication, organizational, and problem solving skills. Demonstrated ability to work closely with management, collaborate with colleagues and successfully pilot multiple projects simultaneously with passion and exceptional results.

Proficient in Microsoft Office (Primarily Excel and PowerPoint)

Overview

6
6
years of professional experience

Work History

Client Care Specialist II

JPMorgan Chase
03.2021 - Current
  • Leaders Club 2023 Recipient for annual CSAT
  • Leading From Your Desk (2023-Present) - Selected along with other Top Performing CCS's for showcasing my desire to lead my colleagues by example and grow within Chase.
  • CCS Mentor Program (2024)- Selected to mentor another CCS to help develop their skills and ability to grow as a CCS and within Chase.
  • Consistently meet and exceed Key Performance Indicators (KPIs) the last three years at the team, site, and national level.
  • Ability to work under pressure with a rapidly evolving fast-paced environment. Successfully held and thrived with a pipeline of 80+ clients.
  • Provide effective and "Customer-Obsessed" communication with both clients and realtors to always convey Chase Excellence and ensure a First-Class Experience.
  • Have provided numerous suggestions for both system and procedural improvement including meetings with site Relationship Management & Process Improvement. Volunteered to be an Encompass Tester/Piloter.
  • Knowledgeable in Conventional, Non-Agency, Purchase, Refinance, LowC, CCS+, FHA/VA, and Digital products.
  • Maintain productive relationships with many employees across Home Lending globally, including Sales, Processing, Closing/Title, Support, and Underwriting to establish a network of quick response problem solving for both myself and my mentee.
  • Work closely with my Management and team members to form resolutions to problems and meet/exceed production goals while maintaining quality.

Digital Support Specialist

VyStar Credit Union
06.2020 - 03.2021
  • Worked with IT/Developer Team on system improvements and the potential impacts on the member and user experience
  • Provided great member experience to over 100 members a day in both the call center and branch environment during peak business times.

Team Trainer

Target Corporation
11.2017 - 09.2019
  • Cross-trained new & existing employees to maximize team versatility and performance.
  • Delivered exceptional Guest Experience, including during high pressure and fast-paced periods such as the holidays.
  • Assisted Store Management with adapting to procedure adjustments and seasonal changes.
  • Was routinely selected to assist with store projects and advertisement placement.
  • Maintained quality while working and going to school full time.

Education

Master of Science - Management

University of North Florida
Jacksonville, FL
08.2026

Bachelor of Arts - Criminal Justice

University of North Florida
Jacksonville, FL
08.2020

Skills

  • -Client Satisfaction
  • -Process Improvement
  • -Exceeding Key Performance Indicators
  • -Training and Development
  • -Document Analysis
  • -Solutionist
  • -Collaboration

Timeline

Client Care Specialist II

JPMorgan Chase
03.2021 - Current

Digital Support Specialist

VyStar Credit Union
06.2020 - 03.2021

Team Trainer

Target Corporation
11.2017 - 09.2019

Master of Science - Management

University of North Florida

Bachelor of Arts - Criminal Justice

University of North Florida

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Brett Romanoski